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Lead administration and optimization of enterprise IT infrastructure, focusing on VMware vSphere, Windows Server, Microsoft 365, SQL Server, backup/disaster recovery, security hardening, patch management, endpoint protection, logging/monitoring, and high-availability fault-tolerant designs. Provide troubleshooting, documentation, stakeholder support, and occasional after-hours maintenance in a primarily onsite, mission-critical environment.

Perform daily AP and GL accounting, prepare journal entries, reconciliations and supporting schedules, assist month/quarter/year-end close, support audits, ensure GAAP compliance, analyze AP data, partner with operations/procurement, and support process improvements and automation.

Provide empathetic, timely customer service across channels; route urgent medical calls to clinicians; coordinate communication between customers and clinical teams; process payments; offer financial and end-of-life guidance; follow up post-visit and create memorable customer-pet connections.

Lead creative vision and execution across client accounts, develop integrated campaigns (print, digital, social, video, OOH), present to clients, manage a small design team and freelancers, drive creative for pitches and business development, and contribute to firm marketing and profitability.

Drive new-logo SaaS sales across the Western U.S., build and manage pipeline, perform outbound prospecting and demos, convert MQLs, document activity in Salesforce, collaborate with cross-functional teams, and meet or exceed ARR quota while providing market feedback.

Provide eligibility determinations and benefit assistance (Healthcare, FoodShare, Childcare, long-term care) via a high-volume call center and case processing. Verify documents, monitor state databases and dashboards, process applications/renewals/changes, and refer clients to other county or statewide resources. Research policy/procedures and coordinate with outside agencies to support client needs.

Lead sourcing, supplier partnerships, commercialization, and supply chain strategy for the New York market. Prioritize local and regenerative suppliers, negotiate pricing and contracts, manage food cost performance and AvT reporting, operationalize new ingredients and packaging, and collaborate cross-functionally to ensure continuity, sustainability, and profitability.

Manage and prioritize creative requests across digital, offline, in-store, and product teams. Translate cross-functional needs into clear briefs, monitor timelines, allocate resources, communicate project status to stakeholders, and improve creative project processes and tools.

Support plant HR operations including daily time and attendance reporting, timesheet reconciliation, Workday/HRIS assistance, interview coordination, onboarding/offboarding tasks, badge and fingerprint management, benefits enrollment support, candidate coordination, and HR administrative duties in English and Spanish.

Serve as the first point of contact for customers, manage incoming calls, dispatch residential service calls, create and invoice work orders, enter data into accounting software, assist walk-in customers, process mail and filing, monitor inventory, draft correspondence, run errands, and maintain office organization while providing professional internal and external customer service.