Who We Are
Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.
Position Overview
We’re looking for a senior leader responsible for overseeing logistics operations, driving revenue growth, and optimizing end-to-end supply chain performance to support the company’s operational goals and customer needs. This role requires proven experience in developing sales and logistics strategies and leading a small, high-performing team. Your day to day includes aligning sales objectives with overall business goals and ensuring operational execution consistently meets or exceeds client expectations.
Key Responsibilities
- Sales Strategy: Cultivating client relationships while identifying new business, analyzing market trends, meeting revenue targets, and sales forecasting.
- Operational Optimization: Analyzing how we service our clients, removing bottlenecks, and implementing efficient processes to support the revenue objective.
- Team Leadership: Collaborating with third-party logistic providers, finance, and other teams, to align operational capacity with fluctuating demand to maximize efficiency and profitability.
- Performance Management:
- Developing key performance indicators focused on growth, client retention, and controlling logistics costs to ensure adherence to the budget.
- Identifying cost-reduction initiatives, negotiating vendor contracts and rates, and process flow enhancements.
- Mitigating logistics-related risks and monitoring customer feedback to identify areas for improvement.
Qualifications
- 10+ years in sales and leadership experience in supply chain, logistics, and transportation management.
- Analytical with high proficiency in financial metrics (P&L, margin analysis) and strategic planning.
- Excellent communication skills with the ability to effectively present logistics information to various stakeholders including the board of directors, employees, and external partners.
- Hand-on and comfortable in a MS Office 365 environment.
- Bachelor's degree in Logistics, Supply Chain Management or related fields a plus
What We Offer
- Group Health and Wellness (Medical, Dental, and Vision)
- Health Savings Account (HSA)
- Educational Assistance
- Voluntary plans, including critical illness, accident, and hospitalization
- 401k plan with Company Match and Roth contributions | Immediate vesting
- Pet Insurance, free legal services, employee discount programs, and more….
Skills Required
- 10+ years of sales and leadership experience in supply chain, logistics, and transportation management
- Strong analytical skills and proficiency with financial metrics, including P&L and margin analysis
- Strategic planning experience
- Excellent communication and presentation skills for board members, employees, stakeholders, and external partners
- Hands-on proficiency in Microsoft Office 365
- Bachelor’s degree in Logistics, Supply Chain Management, or a related field
What We Do
Harte Hanks is a global, Customer Experience (CX) marketing company that seamlessly connects the digital and physical worlds through behavioral data, insight and omnichannel marketing solutions.
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