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Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.

Provides administrative and clerical support for varsity esports teams. Greets lab visitors, verifies authorized access, manages sign-in procedures, safeguards university esports equipment, reports defective equipment and furniture, and enforces lab rules. The role is seasonal, part-time, and open only to current Post University students eligible for Federal Work-Study.

Provides customer support across phone, email, live chat, and social media; guides pre-sale customers, processes orders and payments, manages tracking, returns, refunds, warranties, and complaints. Troubleshoots technical or mechanical product issues, educates customers, coordinates with internal teams, documents interactions, follows up proactively, and creates support documentation to improve customer experience and processes.

Performs payroll processing, audits employee pay and time data, manages payroll adjustments, reviews integrations, supports positive pay and direct deposits, responds to payroll inquiries, trains employees and managers, maintains procedures, and assists with Workday and payroll system enhancements and testing.

Guide nonprofit clients through onboarding by reviewing records, resolving discrepancies, preparing reconciliations, and supporting full-cycle accounting. Prepare month-end closes, financial statements, journal entries, audit schedules, Form 990 support, grant reporting, cash-flow forecasts, and budgets. Manage multiple client deadlines while maintaining compliance, quality, accuracy, and effective remote collaboration.

Provides administrative and operational support for warehouse, transportation, drivers, and front-gate personnel. Prepares and maintains shipping, receiving, inventory, and export documentation; verifies physical inventory counts, investigates discrepancies, processes inbound and outbound loads, ensures records are accurate, and forwards completed documentation to accounting. The role also manages company shipping procedures and provides internal customer service.

Provides on-site first- and second-level IT support, including desktop, endpoint, Microsoft 365, identity, access, and conference room technology. Delivers white-glove support to executives, board members, investors, and external guests. Sets up and operates AV systems for webcasts, investor events, board meetings, and town halls; performs rehearsals, live troubleshooting, equipment maintenance, inventory management, and technology rollouts. The role is fully on-site and may require occasional travel between offices or remote sites.

Lead and scale Ema’s global Customer Engagement function while personally overseeing strategic enterprise accounts. Build repeatable delivery, onboarding, hypercare, adoption, change-management, and value-realization methodologies. Own portfolio metrics, delivery economics, capacity planning, executive escalations, partner deployments, and renewal or expansion readiness. Hire and develop technically fluent delivery leaders capable of shipping AI, automation, and workflow-orchestration systems into production and ensuring post-launch stabilization and customer outcomes.

Senior Producer responsible for sourcing scripts, building non-actor and actor talent pipelines, scouting and managing locations, negotiating talent and location agreements, coordinating on-set operations, and owning talent, location, and script budgets. The role supports both scripted and unscripted vertical content, including student-focused productions, and requires strong relationship-building, cold outreach, organization, independent judgment, and comfort working with children, parents, writers, agents, and property owners.

Own product direction for an enterprise AI platform, including requirements, roadmap, acceptance criteria, scope, and stage-gate processes. Translate customer and stakeholder needs into prioritized, testable requirements; manage trade-offs among value, velocity, leverage, and technical risk; and partner with engineering on delivery decisions. Recruit design partners, validate customer needs, document decisions, communicate with executives and clients, and maintain disciplined delivery across multiple product teams.