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Manage long-term success, adoption, retention, and expansion for enterprise customers using MariaDB and GridGain. Onboard customers, drive best practices, conduct business reviews, act as escalation contact, coordinate with Solutions Engineers and Account Executives, measure customer health, and champion customer needs across the company.

Manage inbound leads and close new business for venture-backed startup clients. Conduct introductory calls, prepare service quotes, educate prospects on Kruze's accounting and tax services, maintain Salesforce records, collaborate cross-functionally with onboarding and finance teams, and contribute to sales process improvements while meeting sales targets.

Own and operate the marketing technology stack, including WordPress, Pardot, SEO, CRO, email, paid media, and analytics. Manage website operations, technical SEO, A/B and multivariate testing, automated email nurture programs, and Salesforce reporting to drive lead generation and pipeline. Collaborate with design, content, and sales; optimize conversion paths and paid campaigns; ensure accessibility, deliverability, and attribution reporting.

Lead client-facing growth for CPG accounts by driving account strategy, sales and margin targets, positioning Fractal AI/data solutions, managing senior stakeholder relationships, leading pursuits and pre-sales initiatives, and collaborating with cross-functional teams to deliver measurable AI-driven business impact.

Lead financial planning, forecasting, and reporting using NetSuite/NSPB and reporting tools. Produce internal and external reporting packages, analyze P&L and business metrics, support accounting close and headcount reporting, maintain reporting hierarchies, automate and improve reporting processes with PowerBI/PowerQuery and AI tools, and provide business support to executives and cross-functional teams.

Lead full-cycle recruiting for U.S. roles (up to Senior Director) across NYC teams. Build passive pipelines, partner with senior stakeholders, maintain Greenhouse ATS data hygiene, adopt AI/automation for sourcing, deliver market and compensation insights, mentor early-career programs, and drive employer brand and closing strategies.

Support External Affairs across federal affairs, strategic communications, and partnerships by tracking legislation, researching policy, drafting memos and external communications, staffing meetings with congressional offices and partners, attending hearings and coalition events, maintaining contact lists, and assisting logistics for briefings and advocacy events.

Design, develop, test, and support backend cloud-native services and REST APIs using C#/.NET. Build and optimize PostgreSQL schemas and queries. Deploy and manage infrastructure in AWS using Terraform. Integrate AI-assisted and agentic coding tools, participate in architecture, CI/CD, troubleshooting, and Agile processes.

Support cyber risk management by assessing vulnerabilities, triaging alerts, supporting incident response, collaborating with stakeholders, maintaining risk documentation, recommending security improvements, and reporting risk to technical and executive audiences.

Provide front-line technical support and onboarding for Ontic's SaaS platform: manage help-desk tickets, resolve client issues, liaise with product and development, create support documentation, report on support metrics, update knowledge portal, and proactively engage clients to ensure exceptional post-sale experiences.