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Provide in-person customer support in the mornings (phone, email, chat, Zendesk) and perform logistics/packet preparation and coordination in the afternoons. Maintain accurate records, flag shipment issues, coordinate with partners, and support continuous improvement and operational workflows.

Support sales team by presenting manufacturer products and benefits, assist managers during sales/delivery, stay current on dealer and industry information, complete training, and help customers find transportation solutions.

Develop and maintain resource-loaded Integrated Master Schedules (IMS), integrate multiple project schedules, identify critical paths and risks, support schedule baselines/configuration control, use MS Project/Primavera and customer tools (FACTS, CMIS, JIRA), and communicate schedule status and recommendations to program leadership and stakeholders.

Support payroll and billing operations, maintain employee and client records in ADP and Salesforce, resolve payroll issues, assist with audits, reporting, compliance, and special projects, provide excellent customer service, and support cross-departmental process improvements while ensuring data accuracy and confidentiality.

Handle inbound/outbound internet, phone, text, and chat leads; build rapport; schedule high-quality sales and service appointments; follow up; maintain accurate CRM notes; coordinate with sales managers to maximize showroom visits and closes.

Hands-on FP&A business partner responsible for company-wide P&L consolidation, planning, forecasting, reporting, variance analysis, and executive commentary. Support G&A leaders, coordinate cross-functional finance activities, maintain allocation methodologies, manage budgets/headcount planning, drive month/quarter/year-end processes, and contribute to finance transformation and system improvements.

Lead requirements gathering, testing, and product lifecycle for partnership accounting platforms and BI/reporting tools. Translate complex fund accounting and investor reporting needs into technical specifications, manage integrations and upgrades (Investran, eFront, LemonEdge), ensure data quality across reporting layers, and advise finance teams on process improvements and automation.

Provide territory management support to inside and outside sales, handle inbound/outbound calls, fulfill research and literature requests, assemble marketing/client materials, assist with salesforce client marketing plans, leverage fund analysis systems, and recommend process improvements while maintaining product and industry knowledge.

Sell new and pre-owned vehicles using a consultative approach: build relationships, set appointments, demonstrate vehicles, guide customers through purchase, follow up for referrals, meet sales goals, and work with management to review performance.

Lead community outreach and referral development to grow occupancy. Develop and implement marketing and sales strategies, conduct tours and move-ins, track leads in CRM/PCC, organize events, train staff, and collaborate with leadership to ensure exceptional resident and family experiences.