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Own retention and revenue growth for a large, multi-market portfolio of single-location accounts via remote, scalable communication. Build segmentation, cadences, tooling, and playbooks; run proactive selling motions (cross-sell, category expansion, adoption campaigns); partner with marketing and field operations to surface market-level insights; establish reporting and operating cadence; and grow the function from individual contributor into a managed team.

Process and record all charitable contributions and maintain accurate donor records in the CRM. Reconcile fundraising records with Finance, coordinate timely gift acknowledgements, respond to donor inquiries, and support CRM maintenance, data cleanup, reporting, and development operations to ensure data integrity and donor stewardship.

Lead North Carolina political correspondent producing breaking, audience-focused political journalism across formats (articles, short-form video, social, and email). Build local source networks, grow a personal audience, collaborate with cross-functional teams, and use data to refine content and support state-level growth and monetization strategies.

Lead storytelling and engagement strategy for Undergraduate Enrollment, supervise marketing communications, design data-informed multi-channel campaigns, align cross-functional teams to drive yield, manage vendors, and adopt best practices to optimize recruitment and enrollment outcomes.

Lead global spare parts procurement for mechanical components (castings, forgings, assemblies). Execute sourcing, negotiate pricing, manage supplier relationships, define supply strategies, maintain ERP item/pricing data, support cost estimation, drive cost reduction, ensure compliance with procurement policies, and oversee inventory to optimize working capital and delivery performance.

Provide comprehensive executive and personal support to the COO and President by managing calendars, travel, communications, and personal appointments. Prepare reports and presentations, coordinate meetings and office events, handle correspondence and basic bookkeeping, maintain confidentiality, perform research and special projects, and support household staff and logistics as needed.

Lead and motivate a small team to maintain productivity and ensure smooth daily operations across assigned shift. Coach, support, and organize team members in a fast-paced environment while enforcing reliability and communication.

Own and grow a portfolio of large strategic accounts by building executive relationships, forecasting accurately, identifying cross-sell opportunities for voice, messaging, and e911, negotiating contracts, mitigating risk, and driving revenue while coordinating cross-functional resources and presenting account plans to leadership.

Design, build, and scale highly available backend services on AWS using Node.js. Develop event-driven systems, REST/GraphQL APIs, and ensure reliability through testing, observability, and security best practices. Collaborate with product, frontend, and infrastructure teams and debug production issues.

Oversees community business office operations including accounts receivable/payable, payroll, benefits administration, billing reconciliation, month-end close support, budgeting and variance reporting. Maintains employee records, ensures regulatory compliance, assists executive director with financial and operational reporting, supports sales/marketing tours, and may supervise administrative staff.