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Coordinates multiple customer projects and serves as a liaison among branch managers, project managers, sales staff, and customers. Responsibilities include utility takeoffs, pricing and estimating for private, public, and light mechanical projects, quotation documentation, returns processing, pre-construction meetings, customer communication, and supporting inside-sales development and branch improvement initiatives.

Coordinates high-volume HR employee lifecycle transactions, including preboarding, onboarding, offboarding, records management, employee services, and discount programs. Serves as the frontline contact for HR inquiries through shared inboxes and hotlines, maintains confidential employee records, processes invoices, supports office administration, and contributes to HR process improvement. The role is hybrid in Wakefield, Massachusetts, with periodic travel to Brockton.

Manage a portfolio of commercial customers by driving platform adoption, retention, and expansion. Serve as the primary customer contact, conduct business reviews, provide demonstrations and webinars, communicate updates, resolve and escalate issues, and identify retention risks. Maintain knowledge-center content, support user acceptance testing, assist team members, and collaborate cross-functionally to improve customer satisfaction and long-term relationships.

Provides hands-on IT support for a K-12 school’s device program and campus technology. Responsibilities include configuring and deploying MacBooks, applying MDM profiles, managing inventory and shipping, processing returns, wiping and reimaging devices, resolving first-line student and staff issues, and maintaining accurate documentation. The role is in-person in Austin and includes physical logistics work such as lifting boxes and preparing shipments.

Coordinates core HR operations, including employee data, hiring support, payroll inquiries, personnel records, policy guidance, employment transactions, recognition programs, compliance documentation, correspondence, data entry, and HR reporting. The role supports managers and employees while maintaining confidentiality, ensuring accurate records, and helping enforce employment policies and applicable labor laws.

Generates qualified leads for mid-market and enterprise sales teams through outbound phone, webform, and email prospecting. Qualifies, educates, and develops new business opportunities, communicates product value, identifies buying influences, and hands qualified prospects to account executives. Partners with field sales teams on territory planning while managing high-volume activity and rapid turnaround in a hybrid office schedule.

Supports corporate and dealership marketing across websites, digital inventory, advertising, social media, online reputation, promotions, events, and community initiatives. Maintains accurate digital content, coordinates advertising compliance and schedules, assists with copy and creative campaigns, manages social engagement and reviews, and organizes marketing files, calendars, promotional materials, and branding resources.

Bridges technical sales and service delivery by scoping customer requirements, designing and documenting MSP solutions, preparing quotes and proposals, presenting to customers, validating configurations, and supporting project implementation and onboarding. Collaborates with sales, engineering, delivery, installation, and project management teams to ensure accurate handoffs, technical quality, clear documentation, and successful service activation.

Greet and assist members and prospective members, drive membership sales, register participants using Daxko, provide excellent front-desk customer service, conduct guided tours, and support YMCA programs and daily branch operations.

Design, tune, and maintain detection content across endpoint, network, cloud, and identity sources. Triage and investigate incidents, perform forensics, and run post-incident reviews. Build AI-enabled SOC workflows, pilot LLM tools, and automate response with SOAR and scripts. Partner with cloud, network, and identity teams to close visibility gaps and document policies, playbooks, and detection coverage.