Top Remote Operations & Support Jobs in Houston, TX

Manages insurance claims strategy, client relationships, claim resolutions, coverage expertise, presentations, carrier and TPA relationships, and claim-related projects. Supports onboarding and staff development, communicates with internal and external stakeholders, participates in insurance seminars, and uses claims and insurance technology platforms. The role requires extensive claims experience, strong negotiation and communication skills, and moderate travel.

Manage FUSE’s technology systems, Salesforce platforms, AI enablement, vendor relationships, and operational workflows. Responsibilities include maintaining data integrity, developing automations, training staff, implementing AI guidelines, improving cross-department processes, overseeing filings, supporting audits and employee lifecycle activities, and assisting with financial planning. The role requires strong project management, technology adoption, stakeholder collaboration, and organizational skills in a fully remote environment.

Supports Workday Financials and related finance applications through configuration, reporting, integrations, testing, production support, troubleshooting, documentation, and continuous improvement. Partners with Finance, Accounting, Procurement, FP&A, and technology teams to translate business needs into system solutions, improve workflows, validate data, and deliver finance systems projects.

Provides technical troubleshooting and functional support for Jenzabar products used by higher education institutions. Resolves application and system issues using SQL, logs, browser developer tools, and structured workflows; manages multiple customer cases; documents solutions; communicates with customers and internal teams; and escalates issues to Product and Engineering. The role requires customer empathy, strong prioritization, problem-solving, communication, adaptability, and familiarity with web applications, enterprise software, and higher education processes.

Manage enterprise Help Desk and End User Support operations, lead Tier I and Tier II support teams, oversee IT service management processes, maintain SLAs and OLAs, handle major incident escalations, allocate staffing resources, monitor service performance, and drive continuous improvements in customer satisfaction and first-call resolution.

Direct the Contracts, Procurement/Sourcing, Certifications, and Risk & Compliance division. Manage contractors, intake queues, service commitments, client escalations, engagements, governance, certifications, accreditations, and government-contract compliance. Maintain policies, monitor operational and risk metrics, coordinate with Legal and the President, and ensure timely, high-quality delivery across all functions.

Provides courteous front desk reception for students, faculty, staff, and visitors. Screens and registers visitors, answers phones, manages visitor passes, monitors security cameras and access control systems, responds to service calls and emergencies, documents incidents, completes reports, and supports the Security Department. Requires strong communication, judgment, attention to detail, computer literacy, crisis-management ability, and physical capacity to move throughout the school and assist individuals when needed.

Deploys software upgrades, migrates legacy databases, and supports customer server environments. Troubleshoots application, hardware, networking, and third-party component issues across Windows and Linux systems. Provides technical customer support, meets service-level agreements, executes scripts, collaborates with internal teams, and drives issues through resolution while maintaining customer satisfaction.

Manages client questions and feedback, analyzes inquiry trends, develops operational efficiencies, refines business rules and automations, and coordinates with internal teams to improve processes, products, and client experience.

Serve as a strategic partner and trusted extension of the CEO by managing complex calendars, access, domestic and international travel, briefings, meeting materials, stakeholder relationships, board presentations, executive communications, and personal logistics. The role requires exceptional judgment, discretion, organization, initiative, adaptability, and availability across time zones and outside standard hours.