Top Remote Operations & Support Jobs in Houston, TX

Own technical support for enterprise SaaS customers by triaging and resolving complex issues, especially SSO and SCIM problems. Investigate logs, APIs, and browser tools; communicate status to Customer Success and Engineering; and manage escalations through resolution. Build runbooks, decision trees, and automation using AI tools to improve support scalability and enable self-service. Participate in customer troubleshooting calls and continuously improve support processes.

Provides administrative, operational, reporting, scheduling, database, event, travel, and project support to senior distribution and operations leaders. Coordinates meetings, field engagement, onboarding, vendor payments, presentations, expenses, and department initiatives. Maintains CRM and business databases, improves reporting and workflows, and applies AI and emerging technologies to increase efficiency. Requires strong organization, communication, judgment, Microsoft Office proficiency, and familiarity with financial services distribution.

Supports Joint Pole Association and Joint Pole Committee operations for wireless telecommunications. Manages transaction forms, intents, responses, denials, transfers, remediation, cost documentation, utility notifications, and customer reports. Directs and quality-checks field inspectors’ work, tracks high-volume documentation through resolution, and provides administrative support to department leadership. The role also requires coordination with utilities, customers, inspectors, and internal teams while maintaining safety and regulatory compliance.

Own the quote-to-booking process across direct, channel, reseller, and cloud marketplace transactions. Review orders, enforce deal compliance, manage private offers, reconcile bookings and partner payouts, support financial close, maintain controls and reporting, and resolve booking issues across Sales, Partnerships, Billing, Accounting, and Legal. Lead AI-enabled automation to improve order accuracy, reconciliation, and cycle time.

The Chief Operating Officer will provide enterprise-wide strategic and operational leadership, integrating finance, people and culture, business intelligence, legal affairs, risk, organizational planning, and change management. Reporting to the CEO, the COO will translate strategy into coordinated execution, strengthen systems and accountability, oversee financial and organizational sustainability, manage cross-functional risks, and support effective governance across a global, distributed nonprofit organization.

Reviews insurance files for quality and accuracy, applies workers compensation and general insurance knowledge across multiple states, documents findings, provides constructive feedback, supports training, and manages shifting priorities across departments. The role requires strong communication, attention to detail, high-volume review experience, and familiarity with workflow and documentation tools.

Coordinates commercial operations for an incident response business, including intake, consultant capacity, scheduling, engagement records, Statements of Work, legal redlines, invoicing, CRM data, reporting, and process improvement. The role collaborates with consultants, leadership, legal, finance, counsel, and clients to maintain response SLAs, accurate commercial documentation, timely revenue capture, and efficient engagement delivery.

Provide empathetic, accurate customer support through email and phone, educate customers about life insurance and Ladder, resolve issues from start to finish, and represent customer needs to internal stakeholders. Collaborate with underwriting and business partners to fulfill application requirements, identify process improvements, and help enhance the customer journey.

Provides remote administrative, recruiting coordination, database management, marketing, event planning, and back-office support for a consulting firm. Responsibilities include scheduling interviews, coordinating travel, preparing proposals, managing calendars and expenses, updating ATS and CRM records, sending social media and email campaigns, and supporting conferences and client events. The role is a flexible independent contractor position requiring strong organization, communication, discretion, and proficiency with Microsoft 365 and business systems.

Investigate and resolve card, ACH, and mobile deposit disputes while managing chargebacks within regulatory and network deadlines. Analyze suspicious activity, transaction histories, behavioral patterns, and customer data to identify fraud and mitigate losses. Document clear, audit-ready determinations, apply payment rules accurately, and contribute to process improvements, risk management, and technology-enabled operational efficiency.