Top Remote Operations & Support Jobs in Houston, TX

Leads regional workforce development operations, overseeing locations, executive directors, budgets, quality assurance, compliance, customer relationships, funding sources, market growth, contracts, and corporate initiatives. The role manages operational performance, financial outcomes, regulatory adherence, and service quality across assigned projects while supervising teams and traveling regionally as needed.

Owns monetization workflow design, process optimization, CRM, OMS, inventory systems, automation, integrations, data governance, and operational reporting. The role reduces manual work, standardizes campaign and revenue processes, ensures data integrity, and partners cross-functionally with engineering and leadership. It also develops talent, builds engagement, and supports staffing and succession planning.

Leads a corporate travel agent team, providing coaching, performance feedback, scheduling coordination, and HR support. Monitors service quality, productivity, expenses, overtime, payouts, and process improvement initiatives. Partners with workforce management, account management, service delivery, and internal departments to resolve operational issues, support client satisfaction and retention, and achieve departmental goals.

Build and lead centralized IT administration across five ecommerce brands. Manage SaaS applications, user accounts, permissions, SSO, MFA, onboarding and offboarding, hardware lifecycle, inventory, vendor relationships, documentation, access reviews, troubleshooting, and automation. Support corporate, remote, and retail teams while standardizing secure IT processes, controlling licensing costs, and coordinating vendor escalations.

Administers water transportation cost management and ticketing quality control. Reviews receipt tickets, supports invoicing, resolves billing disputes, prepares utilization and regulatory reports, maintains customer terms, onboards customers and haulers, and manages water-sharing agreements. Partners with accounting, vendors, and water operations staff to improve processes and technology. The role requires strong organization, communication, data analysis, and time-management skills.

Own day-to-day operational quality and performance across vendors and workflows. Track SLAs, analyze operational data, identify risks, recommend improvements, and drive corrective actions. Manage escalations, root-cause analysis, vendor enablement, SOPs, training materials, continuous improvement initiatives, and reporting dashboards. Partner with Product, Engineering, and Customer Success to resolve recurring issues and align operational performance with customer expectations. This is a hands-on individual contributor role in a distributed environment.

As Director of Network Operations, you will oversee operational management, process development, employee training, and financial performance while ensuring customer satisfaction and strategic growth.

Executes audits of insurance products, rates, configurations, compliance processes, billing, and documentation. Uses SQL and automated testing to identify errors, investigate root causes, produce data-driven findings, and support corrective actions and recalls. Coordinates resolution plans across product, compliance, IT, billing, and other teams, maintains automation tools, manages ServiceNow tickets, and communicates issues and remediation strategies to stakeholders.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Own and maintain a 10-bay QNAP NAS and Dropbox Business integration for secure footage storage and collaboration. Responsibilities include configuring storage, managing remote access and permissions, establishing file workflows, creating and testing independent backups, troubleshooting systems, and documenting setup and recovery procedures. The role begins with a systems review and approved remediation, followed by ongoing maintenance and support.