Top Remote Operations & Support Jobs in Houston, TX

Administer, configure, integrate, and support SAP Ariba within an SAP S/4HANA Source-to-Pay landscape. Ensure system stability, manage incidents and integrations, support supplier enablement, drive global rollouts, testing, process improvements, documentation, and stakeholder alignment across procurement and finance.

Investigate and settle complex liability claims with minimal supervision: review coverage, determine liability and compensability, secure information, arrange appraisals, set reserves, authorize payments within authority, develop subrogation, coordinate litigation with counsel, prepare reports, and mentor/train staff.

Perform title searches and examinations for residential, commercial and acreage properties in Colorado; review and interpret legal documents; make insurability decisions; respond to objections and indemnity requests; support policy production and post-closing title needs; collaborate with escrow, underwriting, and client teams and assist Title Production Manager with oversight and decision-making.

Supervise and support Expanded Services representatives to ensure efficient order/inventory/eCommerce support for sales associates. Responsibilities include training, scheduling, performance management, escalation handling, process improvement, cross-training, hiring input, and coordinating with other departments to maintain service quality and revenue.

Build and scale QA and enablement programs for email, chat, and phone support. Create scorecards, audits, calibration, coaching, and reporting. Own Help Center, macros, voice-and-tone standards, training, and AI-driven improvements to reduce contact rate and improve team performance.

Lead systems enablement for newly acquired business units: configure Salesforce, HubSpot, NetSuite, and CPQ; support billing/revenue operations; drive change management, training, and adoption; build playbooks and AI-assisted enablement materials; collaborate with Finance, Sales Ops, IT, and Data teams to ensure accurate integrations and smooth onboarding.

Own annual revenue planning and monthly forecasts for enterprise customers, design lead-to-cash workflows in HubSpot, build Power BI dashboards and predictive models (DAX), manage forecast governance, coordinate non-standard pricing with Deal Desk, and translate data into executive insights to drive upsell, retention, and churn mitigation.

Lead strategy and operations for Airbnb's ticketing business, owning supply activation, tickets sold, GBV, and guest experience. Drive cross-functional priorities with product, marketing, supply, finance, and partnerships using market intelligence, financial modeling, and growth levers to scale the business.

Provide exceptional fan support via phone, chat, and email: answer product questions, assist with orders/returns/warranties, offer technical/product guidance, create revenue opportunities, and improve processes while acting as a brand champion.

Provide high-volume customer service to ensure customers' resale certificates comply with state requirements. Process renewals, update customer records, route incoming communications, meet monthly renewal deadlines, and collaborate with sales and credit teams. Maintain accurate customer systems and assist with resale forms and audits.