Top Remote Operations & Support Jobs in Houston, TX

Manage enterprise IT service desk ticket flow, routing, queue capacity, SLA risk, escalations, critical incidents, schedules, field dispatches, and operational reporting. Maintain resolver groups, assignment rules, dispatch procedures, and workflow improvements while coordinating geographically dispersed technical teams. The role requires independent judgment, ITSM platform experience, and active Secret clearance, with potential TS/SCI eligibility.

Leads the commercial operating system across Sales, Marketing, Partnerships, and Customer Success. Owns revenue planning, forecasting, territory and capacity planning, GTM systems, Salesforce, analytics, AI automation, operating cadence, and funnel optimization. Partners with executive leadership on growth strategy and builds a high-performing Revenue Operations organization for scalable, predictable revenue.

Provides remote systems administration for client environments during an overnight shift. Manages user access, monitors server performance, installs software and security patches, performs backups and preventative maintenance, resolves connectivity issues, supports users, documents work, and escalates complex incidents. The role requires an associate degree, two years of networking or related technical experience, and strong troubleshooting and communication skills. Microsoft, OEM, and A+ certifications are preferred.

Supports day-to-day business operations through record-keeping, invoice and reconciliation workflows, contract and compliance documentation, reporting, tool administration, shared inbox monitoring, cross-team coordination, and process improvement projects. The role is designed for an early-career professional with strong organization, attention to detail, communication skills, and an interest in finance and operational processes.

Provides Tier 1 help desk support and NOC monitoring in a remote IT operations environment. Responsibilities include troubleshooting hardware, software, network, VPN, and account-access issues; managing ITSM tickets; monitoring infrastructure dashboards; triaging alerts; documenting incidents; escalating issues; supporting maintenance windows; and conducting shift handoffs. The role requires basic networking and Windows knowledge, strong communication, documentation skills, and the ability to work independently.

Leads revenue operations across sales, marketing, and customer success by aligning teams, optimizing processes, analyzing business data, forecasting revenue, building customer health dashboards, and enabling employees through CRM and systems training.

Provides advanced technical and customer support for Edmentum products through multiple communication channels. Resolves escalated issues, manages strategic customer relationships, documents resolutions, coordinates with internal teams, and meets service metrics. Acts as a subject matter expert for Tier I support by coaching staff, analyzing customer trends, reporting feedback, and improving troubleshooting processes and customer experience.

Provides Tier 1 and 2 support for B2B software clients through portal, email, phone, and chat. Documents issues, communicates proactively about failures, escalates technical problems, maintains knowledge-base resources, identifies support trends, and participates in on-call coverage. The role also mentors new team members, assists Level 1 agents, supports client satisfaction initiatives, and contributes to process improvements and special projects.

The Chief of Staff translates organizational priorities into systems, culture, communication standards, and operating rhythms. Responsibilities include overseeing onboarding and offboarding, performance tracking, training, resilience planning, leadership communication, executive time management, meetings, strategic alignment, and cross-functional special projects. The role requires proactive problem-solving, empathetic communication, meticulous execution, and the ability to build structure in ambiguous environments.

Leads and scales Ballotpedia’s remote Operations Department, overseeing HR, talent management, finance, budgeting, payroll, compliance, legal risk, administration, and team development. The role develops financial models and reports, manages organizational systems, supports regulatory compliance, coordinates legal matters, and partners with leadership to improve operational effectiveness and financial health.