Top Remote Customer Success & Experience Jobs in Detroit, MI

Leads DISCO’s Customer Success and Enablement organizations, setting strategy, operating standards, account-planning frameworks, adoption programs, client training, and performance metrics. Manages CS leaders and broader CSM teams while partnering with Sales, Product, Marketing, Finance, and Professional Services. Owns CS technology and AI strategy, client advisory initiatives, and consumption-growth programs. Builds accountable performance cultures and ensures customers realize value from DISCO’s legal technology products.

Provide technical email, phone, and video support to employer, student, career services, and AI users. Resolve approximately 20–30 tickets and 10 phone calls daily, troubleshoot bugs and workflows, build custom reports, and consult users on the Handshake platform. Collaborate with Support, Success, Product, and Engineering teams, identify trends, improve operations, and maintain service-quality and response-time standards across support queues.

Manage a portfolio of B2B SaaS customers as a trusted advisor, driving adoption, engagement, retention, renewals, upsells, and long-term value. Monitor customer health and usage, identify risks, resolve concerns, maintain accurate Salesforce records, and provide guidance and support. Collaborate with Sales, Product, Support, and Implementation teams while sharing customer feedback and recommendations internally.

Manage high-touch customer implementations from signing through transition to account management. Responsibilities include onboarding, software training, support, consulting, data migration, relationship building, best-practice development, and cross-functional collaboration. The role serves enterprise pest-control customers adopting Brio, a SaaS ERP platform, and may involve occasional travel and extended hours when needed.

Provides onboarding, Tier 1 technical support, training, troubleshooting, and service coordination for digital dentistry and CAD/CAM technologies. Supports 3D printers, scanners, imaging systems, dental software, computer hardware, and automation mills. Coordinates vendors, field technicians, installations, updates, documentation, knowledgebase content, task tracking, and resource allocation. Analyzes customer satisfaction data, triages issues, maintains records, and ensures support processes and documentation remain accurate.

Own a portfolio of veterinary clinics after wellness-plan launch, serving as their primary partner and advisor. Build relationships, conduct business reviews, monitor performance, identify struggling accounts, and create turnaround plans. Drive ongoing enrollments through engagement and incentive programs while partnering with onboarding and launch teams on pricing or plan changes. The role requires proactive account management, data-informed planning, relationship building, and ownership of clinic retention and growth.

Provide end-to-end corporate travel support for contracted clients, booking domestic and international travel using GDS and ticketing tools, managing reservations/changes/cancellations, ensuring policy compliance, advising on visas/passports/health requirements, maintaining operational queues and SOPs, and delivering high-quality customer service and account backup support. Remote work required.

Lead enterprise client onboarding and hands-on training for OpenArt’s generative AI image and video platform. Demonstrate creative workflows, model selection, prompting, iteration, and visual storytelling; adapt instruction to brands, agencies, studios, and marketing teams. Provide follow-up guidance, troubleshoot creative challenges, develop scalable training materials, monitor emerging AI techniques, and contribute to client projects and OpenArt Studios. Present confidently in virtual and in-person settings and share customer insights internally.

Manage and grow a portfolio of mid-market and enterprise customer accounts. Drive renewals, retention, expansions, and cross-sells while guiding onboarding and product adoption. Monitor customer health, mitigate churn, maintain accurate Salesforce pipelines and forecasts, and achieve ARR targets. Build trusted-advisor relationships, advocate for customers internally, collaborate with sales and cross-functional teams, and support strategic growth plans. Travel up to 30% may be required.

Leads North American Customer Support and Customer Solutions, setting strategy, managing technical support operations, and improving service delivery. Oversees managers, KPIs, SLAs, escalations, capacity, quality, and efficiency. Uses customer insights, operational data, AI, and automation to scale processes and improve outcomes. Partners with Product, Engineering, Sales, Customer Success, and Implementation while guiding organizational planning and high-impact customer situations.

Manage a portfolio of SaaS managed-services clients, develop customer success strategies, drive product adoption, retention, upsell and cross-sell opportunities, and resolve complex issues. Collaborate with Sales, Product, Support, Managed Services, and leadership teams to improve customer experiences. Conduct reviews, analyze customer data, deliver onboarding and training initiatives, and support dental practices with comprehensive digital marketing strategies.