Top Remote Customer Success & Experience Jobs in Detroit, MI

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Own post-contract relationships for creditors’ rights accounts, including onboarding, account health, retention, renewals, and expansion. Manage operational complexity across service of process workflows, e-filing, billing exceptions, SLAs, audits, and compliance requirements. Serve as the primary client contact, monitor performance trends, resolve issues proactively, configure platform implementations, and negotiate expanded scope and renewals with law firm clients.

Manages strategic SaaS accounts to drive retention, renewals, expansion, and long-term customer success. Builds executive relationships, conducts business reviews, develops account plans, identifies upsell and cross-sell opportunities, manages customer health, and maintains revenue forecasts and CRM records. Collaborates with Sales, Customer Success, Product, Professional Services, Legal, and Finance to resolve issues, align solutions with customer needs, and communicate feedback.

Owns strategic partner relationships from sales handoff through onboarding, implementation, activation, and launch. Manages launch plans, coordinates cross-functional teams, monitors partner performance, conducts business reviews, identifies adoption and revenue-growth opportunities, resolves risks, gathers feedback, and maintains accurate HubSpot records. The role also develops scalable partner success processes and supports retention, expansion, and customer acquisition across multiple brands.

Manage a portfolio of customer accounts, serving as the primary relationship owner and trusted advisor. Drive contract renewals, platform adoption, customer success plans, health check-ins, retention, and upsell opportunities. Monitor customer outcomes, resolve concerns, gather feedback, and coordinate with sales, support, product, and engineering teams. The role requires familiarity with cloud security, SaaS, AWS, Azure, Google Cloud, customer success tools, and AI tools, with 10% travel.

Manage a portfolio of churches by providing ongoing virtual communication, support, training, and engagement guidance. Monitor participation, requests, response activity, and network health metrics to improve church involvement and retention. Resolve customer issues, coordinate technical support, maintain accurate CRM records, support onboarding transitions, and collaborate with internal teams to strengthen network outcomes and improve engagement processes.

Implement newly contracted absence management accounts by completing documentation, configuring account specifications, developing implementation plans, coordinating training, and building client relationships. Serve as liaison between HR professionals and internal teams, explain absence policies and leave compliance, promote services, and resolve implementation concerns. The role requires at least one year of project management experience, Microsoft Office proficiency, reliable remote-work capability, and up to 25% travel.

Manage a high-volume portfolio of core accounts, driving retention, platform adoption, customer satisfaction, and proactive engagement. Monitor account health, address issues before renewal risks emerge, coordinate with Sales on expansion opportunities, and collaborate with Finance, Support, and Product to resolve concerns and improve customer processes.

Manage a portfolio of churches through ongoing virtual communication, support, training, and engagement initiatives. Monitor participation, response activity, unmet requests, and network health metrics while helping churches improve sustainable involvement. Serve as the primary contact, resolve customer issues, coordinate technical support, maintain CRM records, support onboarding transitions, and collaborate with internal teams to improve processes, engagement, and outcomes for children and families in crisis.