Top Remote Operations & Support Jobs in Detroit, MI

Leads and coaches Executive Directors across a portfolio of five to six chapters. Provides executive development, strategic guidance, performance accountability, and support for financial sustainability, community impact, member experience, fundraising, partnerships, staffing, and operational excellence. Collaborates with national teams and the Vice President to address risks, allocate resources, and strengthen the broader chapter network. This fully remote role requires overnight travel several times per year for offsites, leadership sessions, donor meetings, and organizational events.

Analyzes customer and operational data to design and implement transportation solutions for LTL business growth and retention. Leads customer onboarding, coordinates cross-functional stakeholders, manages project timelines, documents requirements, communicates progress, and supports process improvement initiatives. The role requires customer interaction, analytical decision-making, project coordination, strong communication, and travel.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Handles complex Workers’ Compensation claims, including coverage investigation, compensability decisions, reserves, payments, subrogation, litigation, recoveries, settlement negotiations, and regulatory filings. Coordinates with case managers, attorneys, customers, claimants, and carriers to reduce claim costs and support return-to-work efforts. Maintains compliance with state requirements, manages claim documentation, communicates claim status, and supports team knowledge development.

Provides first-line technical support to internal and external customers by diagnosing hardware, software, operating system, configuration, access, and connectivity issues. Manages Freshdesk tickets, documents troubleshooting and resolutions, meets SLAs, escalates complex issues, maintains knowledge-base materials, and supports users by phone and email. The role also includes on-site training, rotating on-call coverage, flexible hours, and collaboration with internal teams to maintain service quality and customer satisfaction.

Manages training programs and workflow optimization for Privia Health’s provider-facing technology platform. Leads trainers, develops in-person and virtual training, supports athenaOne workflows, coordinates training resources, resolves operational issues, and partners with stakeholders on implementations, enhancements, release cycles, and process improvement. Tracks operational metrics and ensures HIPAA compliance while supporting new markets and enterprise groups.

Manages a U.S. non-litigated claims portfolio across workers’ compensation, auto, general liability, property, and cargo claims. Responsibilities include claim triage, reserves, settlements, return-to-work efforts, subrogation, vendor and insurer oversight, reporting, escalation, and claims process improvement. Partners with Legal, HR, Safety, Finance, Operations, brokers, carriers, and TPAs while supporting selected litigated matters.

Seasonal intern supporting Minor League players and coaches with video, scouting, baseball technology, data management, and player development activities. Duties include filming and charting games, preparing advanced scouting reports, managing technology, supporting development plans, completing baseball operations projects, and traveling with the team. The role requires irregular hours, physical equipment handling, and availability throughout the Minor League season.

Own complex number-porting escalations for high-value customers, partners, and internal teams. Coordinate with carriers, drive issue resolution, manage communications, mentor Porting Specialists, and improve team processes, documentation, training, and KPIs. Lead porting-related projects and provide occasional after-hours or on-call support for critical issues.

Own Uzbek Cyrillic language quality for UI, marketing, product, legal, informational, and support content. Serve as the primary client-facing linguistic expert, interpret style guides and quality frameworks, manage arbitrations and escalations, coach reviewers, facilitate alignment sessions, track quality trends, and convert recurring issues into style guide improvements. The role is remote freelance work of approximately 24 hours per month for candidates in approved countries.