Top Remote Operations & Support Jobs in Detroit, MI

Key responsibilities include troubleshooting complex technical issues, mentoring junior team members, streamlining processes, and ensuring quality assurance in IT support.

This job allows applicants to submit their profiles for future operational roles in software engineering, finance, sales, and more. AutoFi offers training and competitive pay.

The Global Community Events Manager is responsible for planning and executing in-person community events globally, managing logistics and vendor relationships to enhance customer connections.

The Senior IT Operations Analyst resolves complex IT issues, mentors analysts, collaborates with engineering, and drives automation and AI improvements in operations.

The Strategic Operations Manager will lead go-to-market strategies and business operations initiatives, enhancing operational efficiencies and driving data analysis for product improvements.

The Billing Specialist manages billing activities including claims processing, accounts receivable, and compliance with payer guidelines, ensuring timely payment for services.

Own and optimize AI-powered support tools (chatbots, agent copilots, knowledge retrieval, automation). Monitor performance, identify automation opportunities, create and test prompts/workflows, maintain training data, coordinate integrations, and produce documentation and training for support teams.

Lead the design and implementation of the go-to-market strategy and operations, focusing on building efficient revenue operations systems, forecasting, and GTM frameworks, leveraging AI tools for improved productivity.

Lead telephony strategy and hands-on Five9 administration for a 550+ user contact center. Advise on dialer best practices, configure IVR and routing, tune progressive/preview dialers, maintain Salesforce integrations, build supervisor dashboards, and provide daily telephony support during a Six-month contractor engagement.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.