Top Remote Customer Success Jobs in Des Moines, IA

The Chat Support Associate will engage with veterinary professionals to assist them in purchasing decisions using the Vetcove platform. Responsibilities include responding to inquiries via chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with cross-functional teams to enhance platform features.

The Japan Customer Service Agent will provide excellent customer support to eFax and Jconnect customers through phone and email, addressing inquiries related to account issues, technical problems, billing, and cancellations. The role requires maintaining product knowledge and assisting customers professionally and efficiently while ensuring compliance with guidelines and providing feedback to the team.

Overseeing the configuration, customization, and maintenance of the Salesforce ecosystem including user setup, profiles, roles, and teams. Managing Salesforce security, troubleshooting and supporting Salesforce ecosystem. Coordinating with application providers for updates. Training team members and driving user engagement through programs.

The Customer Success Manager at Percona is responsible for managing renewal pipelines, identifying growth opportunities, and ensuring customer success through effective account management and cross-functional collaboration. The role involves achieving renewal targets, analyzing customer engagement, and facilitating client meetings, while advocating for customers within the organization.

The Wellness Nurse Care Manager engages in telephonic care coordination, collaborates with clinical teams, and develops personalized care plans for members. Responsibilities also include facilitating assessments, coordinating with providers, documenting care activities, and advocating for members' needs.

The Customer Enablement Specialist delivers engaging training for new and existing customers, manages training schedules, and updates help documentation. They collaborate with various teams to ensure seamless customer transitions and track training metrics. Strong communication and creativity are essential for iterating on training processes.

As an Enterprise Customer Success Manager, you will manage a portfolio of enterprise and large mid-market customers, focusing on customer adoption, retention, and growth. You will develop relationships with key stakeholders, provide actionable insights and data analysis, and work with cross-functional teams to meet customer needs. Your role includes mentoring entry-level CSMs and ensuring compliance with best practices while achieving set goals.

The Strategic Advisor will serve as a primary contact for customers by managing their online community and communication platforms. Responsibilities include executing strategic plans, providing community insights, mentoring team members, and improving engagement tactics to enhance customer experience with Higher Logic's software.

The Community Success Manager is responsible for ensuring customer satisfaction and driving revenue by managing the entire customer lifecycle, from onboarding to renewals and upselling. The CSM fosters strong relationships with customers, delivers solutions to meet their needs, drives adoption of product features, and contributes to customer advocacy efforts.