Customer Service Representative

Posted 7 Days Ago
4 Locations
In-Office or Remote
Mid level
Greentech • Internet of Things • Industrial
The digital backbone and OS for the world’s most essential — and carbon-intensive — material.
The Role
The Customer Service Representative will provide business solutions, build customer relationships, collaborate with teams, and develop account plans to enhance customer service and satisfaction.
Summary Generated by Built In

About Verifi

Verifi Concrete is a leading provider of cutting-edge digital solutions for the concrete industry, revolutionizing how concrete is monitored, managed, and optimized. Our technology enables real-time tracking of concrete properties, enhancing quality control, efficiency, and sustainability across construction projects. With a strong focus on innovation, automation, and data-driven insights, Verifi Concrete empowers clients to reduce material waste, improve operational performance, and drive cost efficiencies.

As we continue our global expansion, we are looking for dynamic professionals to join our team and contribute to transforming the future of concrete & construction technology.

 

Candidates must be located in the Dallas, TX, South California, Portland, OR, or Miami, FL (Miami, FL candidates must also be bilingual Spanish / English) area

 

Business Management

  • Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer .   
  • Monitoring competitor activity and ensuring appropriate action is taken.
  • Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process’, structure and value support
  • Networking through active participation in industry association events and committee assignments
  • Working directly with Field Service Managers and Field Service Technicians to bring value to customer 

 

Commercial & Excellence in Execution

  • Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues
  • Works with Customer Success Manager to create process’ and plans to promote value, derived from Joint Business plans with Client Engagement Managers
  • Coordinates initiatives with team members in Client Engagement and Customer Success Manager
  • Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Customer Success Representative
  • Leveraging local relationships to generate leads in current markets up to the Client Engagement Manager and Business Development.

 

Is this job for you ?

Education

Required

  • High School Diploma or Equivalent

 

Preferred

  • Bachelor’s Degree - Engineering or Business

 

Work Experience

Required

  • Microsoft Excel/Outlook

 

Preferred

  • Business knowledge - Business, sales experience
  • 5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector
  • 3+ years Ready mix or equal experience
  • Tableau/Power BI

 

Licenses and Certifications

Osha 10 - Preferred

Top Skills

Excel
Microsoft Outlook
Power BI
Tableau
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The Company
HQ: Boston, Massachusetts
75 Employees

What We Do

Verifi is a global ClimateTech and ConstructionTech venture backed by Saint-Gobain, on a mission to transform how the world produces and delivers concrete — one of the planet’s most essential but carbon-intensive materials.

Concrete touches every road, bridge, home, tunnel, and skyline. But for decades, the ready-mix industry has operated with limited data, high variability, and significant waste. Verifi changes that.

We combine advanced in-transit sensor hardware, automation, and AI-driven software to give concrete producers real-time visibility and control over every single load. Our platform monitors and optimises concrete while it’s being mixed and delivered, helping producers improve quality, reduce cement use, cut CO₂ emissions, and run more reliable, profitable operations.

From major producers in North America to rapidly growing markets across Europe, the Middle East, and Asia Pacific, we’re becoming the digital operating system for ready-mix concrete worldwide.

What makes us different:
• Deep tech + deep industry — We build everything from IoT hardware to AI models to operational dashboards, enabling true end-to-end digital transformation for concrete producers.
• Impact at scale — By reducing cement (the core driver of concrete’s emissions), Verifi directly accelerates global decarbonization goals and helps producers hit their sustainability targets.
• Mission-critical software — Our platform runs in real time, on thousands of trucks, across millions of cubic meters of concrete. When we get it right, cities get built better.
• A team of builders — Engineers, data scientists, product leaders, field technicians, and commercial operators working together to solve real-world problems with measurable outcomes.
• Global footprint — Headquartered in the US and UK, with deployments across multiple continents and rapidly expanding.

We’re not just improving concrete. We’re setting a new standard for how heavy industries adopt technology, sustainability, and intelligent automation.

If you want to work on complex problems with real-world impact — from IoT to AI to the future of the built environment — Verifi is the place to build.

Why Work With Us

Verifi is where deep tech meets real-world impact. We’re transforming a massive global industry and tackling one of the biggest CO₂ challenges on the planet. If you want autonomy, hard problems, and the chance to build tech that truly moves the world toward net-zero, you’ll thrive here.

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