Top Remote IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Provide technical systems support for IT environments, troubleshoot and resolve user/system issues, maintain and monitor systems, and ensure work is performed within required U.S. locations and citizenship constraints.

Install, configure, and support Epic client applications (Hyperspace, Interconnect, print services) across desktops, mobile, and virtual platforms. Monitor performance and security, troubleshoot issues, support Citrix/VMware environments, manage upgrades/patches, document configurations, participate in disaster recovery testing, and provide on-call production support while ensuring compliance with policies and standards.

Provide remote technical support to Lifepoint Behavioral Health facilities: troubleshoot hardware, software, and network issues; manage tickets; communicate with non-technical staff; document resolutions; participate in on-call rotations and up to 20% travel; ensure HIPAA compliance and collaborate with IT teams and vendors.

Implement, configure, and support hotel IT systems (PMS, POS, guest-facing tech); design and maintain network infrastructure and security; perform deployments, migrations, monitoring, and post-deployment support; document procedures and transfer knowledge to client teams; collaborate with project managers and vendors to meet project milestones and ensure operational readiness.

Write, edit, and produce USCG-supported IT documentation (user manuals, installation guides, training materials, proposals, reports). Gather and translate technical information for technical and non-technical audiences, conduct research, and create user migration and new site documents.

Monitor production services 24×7, detect and escalate incidents, run release validation and after-deployment checks, communicate status to customers via phone/email/status page, handle service desk requests, and prepare shift handovers to ensure continuity and rapid incident resolution.

Provide hands-on field and remote technical support for hardware and software, perform installs and diagnostics on vehicles and trailers, train customers and OEMs, monitor product health, support pilots and pre-sales, and collaborate with Sales, Engineering, and Development teams to resolve issues and improve customer experience.

Provide front-line phone and ticketed technical support for clients, log and manage tickets in ConnectWise, troubleshoot Windows/macOS and MS Office issues, escalate as needed, perform audits, occasional on-site customer visits, and maintain detailed documentation and customer communication.

Contract IT System Administrator to manage and harden multi-cloud (AWS/Azure) infrastructure and Microsoft 365 identity/collaboration stack, support endpoints and managed IT/security SaaS platforms, automate routine tasks with scripting, maintain documentation and compliance posture for Department of War mission spaces, and serve as hands-on technical escalation for operational issues.