Top Remote IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Own carrier-facing support tickets end-to-end: reproduce and resolve Tier 1/2 issues across front-end, API, and database layers. Use SQL, logs, and API tools to diagnose, provide workarounds, produce carrier-grade RCAs, maintain KB/runbooks, participate in on-call rotation, and proactively surface systemic issues to engineering. Fluent, validated use of AI tooling expected.

Implement, configure, and support client networking and systems for an MSP environment. Provide level-2 technical support, troubleshoot hardware/software (Mac and Windows), manage backups, EDR remediation, RMM tasks, and update client documentation. Participate in projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and perform occasional onsite work and after-hours support.

Serve as escalation point for complex Microsoft 365 and endpoint issues, triage and resolve production-impacting problems, administer M365 tenant and related services, create documentation and training, support onboarding and device management, and contribute to projects and process improvements across cloud and endpoint environments.

Administer and optimize Transfr's IT environment for a distributed workforce: endpoint management, onboarding/offboarding, hardware procurement, software/MDM/RMM/VPN administration, help desk support, training, and IT projects to scale operations.

Administer and support ClearPath OS2200 environments including installation, configuration, upgrades, patching, monitoring, capacity planning, and lifecycle management. Troubleshoot performance issues, tune systems, manage storage/tape, workloads, databases, middleware and batch/transaction processing. Develop automation, runbooks, documentation, participate in on-call incident response, and follow ITIL change management. Support firmware/Plateau installations and SCMS II configuration, and collaborate with teams and customers for disaster recovery and continuous service improvement.

Provide Tier 1–2 support for macOS and Windows devices, manage Macs with Jamf Pro and Windows with Workspace One, troubleshoot Google Workspace, perform imaging/restore and cloud backups, handle onboarding/offboarding, use Jira/Confluence for tickets and documentation, ship and track laptops, and collaborate with US IT and security teams during Pacific Time hours.

Remote IT Manager responsible for analyzing, upgrading, and administering IT systems (networks, servers, email, backups), evaluating vendors and technologies, managing projects, tracking inventory, training staff, and providing technical support to improve operational efficiency.

Provide technical assistance and troubleshooting for software products, collaborate with development to resolve issues, and ensure smooth operation and positive user experience while communicating effectively with clients.

Provide Tier I support for API/Member platform: investigate and diagnose software issues, run SQL queries, analyze logs and database content, document workarounds and reproduction steps, create/manage support tickets, and produce technical/process documentation for support teams.

Provide application and local hardware/network troubleshooting, support testing and implementation of customer enhancements, manage ServiceNow incidents, track IT support budgets, and coordinate with Technology Account Leads and operations to resolve issues and implement improvements for WMS/TMS accounts.