Top Remote IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Supports the Forms and Output Delivery portfolio by analyzing business and system requirements, translating regulatory mandates into form logic, testing policy outputs, coordinating rollouts, and troubleshooting print, publishing, and statistical data pipelines. Investigates XML payload and validation issues, creates test scenarios and policies, maintains mapping documentation, and collaborates with product, compliance, forms, engineering, and QA teams.

Leads system monitoring, maintenance, incident response, troubleshooting, reliability improvements, patching, upgrades, and production support. Analyzes root causes, tracks availability and performance metrics, coordinates system changes, and supports application governance, continuity testing, audits, and regulatory inquiries. Coaches junior staff and ensures supported systems comply with technology standards and risk-management requirements.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Administer and enhance Salesforce for VIP teams by configuring flows, reports, dashboards, access, and data management. Gather stakeholder requirements, troubleshoot user issues, support adoption, and collaborate with development, analytics, and data engineering teams on integrations and technical solutions. Query and validate data using SQL and Snowflake, test system enhancements, and identify process improvements while maintaining Salesforce data accuracy and integrity.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Administer NetSuite, UKG, Adaptive Insights, Numeric, Zip, and Tray.io, including configurations, workflows, integrations, permissions, access reviews, maintenance, documentation, and automation. Partner with Finance, Accounting, and People teams to translate business needs into system improvements, resolve issues quickly, support cross-functional technical initiatives, and eliminate repetitive manual work using AI and automation tools.

Supports day-to-day NetSuite administration, configuration, user access, data maintenance, integrations, documentation, testing, and front-line issue resolution. The role assists with scripts, workflows, forms, custom records, system migrations, audit tasks, and segregation-of-duties reviews while coordinating with internal stakeholders and a managed service provider.

Provides Tier 2 IT support and serves as the escalation point for complex hardware, software, network, access, and identity issues. Administers Google Workspace or Microsoft 365, endpoint management, device deployments, patching, and security. Performs root-cause analysis, supports business applications, mentors Tier 1 staff, maintains documentation and runbooks, coordinates vendor resolutions, analyzes ticket trends, and contributes to IT projects and process improvements.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.