Top Remote IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Configure, validate, and troubleshoot StoneEagle applications for dealership implementations, conversions, and rooftop migrations. Responsibilities include menu and METRICS setup, product and rate mapping, data reconciliation, root cause analysis, defect documentation, go-live validation, technical escalations, process documentation, client training, and mentoring support and implementation teams.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Provides Tier 2 technical support across Windows, Linux, VMware, cloud, networking, firewalls, applications, and enterprise infrastructure. Responsibilities include troubleshooting, system monitoring, Active Directory and server administration, firewall and virtualization maintenance, customer assistance, deployments, documentation, process improvement, and project support. Participates in an on-call rotation and may travel occasionally.

Provide 24/7 technical support for network management system products, troubleshoot and resolve customer issues, manage outages, perform corrective and preventive maintenance, document incidents and root causes, and coordinate escalations with higher-level support and product teams. The role also maintains Salesforce records, supports knowledge management, communicates recovery risks, and builds customer relationships while meeting service-level agreements.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Directs global major incident management and leads a 24x7 support team responsible for minimizing technology service disruptions. Oversees incident triage, crisis communications, postmortems, root cause analysis, regulatory response, metrics, and continuous improvement. Partners with technology, business, audit, risk, clients, and regulators to improve service stability, meet SLAs, and strengthen incident management processes, controls, tools, and proactive prevention capabilities.

Lead technical deployment and operation of temporary video surveillance systems at live events. Build and execute SOWs, install and troubleshoot Avigilon cameras and analytics, manage equipment logistics, drive event truck/trailer, provide real-time technical support, deescalate customer issues, and ensure organized onsite operations.

Provide Tier 1 IT support, manage user access lifecycles, triage bugs for developers, maintain SOPs and documentation, monitor integrations, and keep audit-ready access and inventory records to reduce operational friction.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Manages and optimizes ERP operations, employee data, HR workflows, system structures, integrations, releases, upgrades, and testing. Troubleshoots escalated issues, maintains data integrity and security, supports compliance with healthcare standards, trains users, and improves system adoption and business processes. Requires strong analytical, organizational, communication, prioritization, and cross-functional collaboration skills, along with functional ERP administration or system support experience.