Top Remote IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide hands-on IT support for manufacturing and corporate environments: troubleshoot production/test stations, maintain Windows and Linux systems, manage virtualization (VMware/Hyper-V/Azure), networks, monitoring, backups, and automation (PowerShell/Bash). Create documentation and training, work with DB/network/process-control teams, and improve processes through data-driven analysis and quality/safety practices.

Provide Tier 1 IT support, manage user access lifecycles, triage bugs for developers, maintain SOPs and documentation, monitor integrations, and keep audit-ready access and inventory records to reduce operational friction.

Provide L1/L2 basis administration for 24x7 operations. Work in shifts to manage and operate customer applications, ensuring availability and incident response.

Remote Document Specialist responsible for preparing, formatting, proofreading, and converting complex legal documents (TOCs, TOAs, briefs). Provide helpdesk support for document/software issues, assist attorneys with production requests, maintain accuracy under tight deadlines, and participate in a rotating on-call weekend schedule.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provide Tier 2 managed services support for Windows, Linux, virtualization, networking and applications. Troubleshoot and maintain VMware, firewalls, Active Directory, IIS/Apache, databases, backups, and enterprise infrastructure. Participate in on-call rotation, document procedures, assist projects, and improve operational processes.

Provide remote phone and email technical support for cash recycling machines, diagnosing hardware and software issues, guiding users and field technicians, documenting tickets, following scripts and escalating complex problems.

Provide L2/L3 technical support for premium enterprise accounts, lead high-severity incident response, troubleshoot Kubernetes/OpenStack/virtualization/storage/network issues, drive root cause analysis, mentor support engineers, execute account remediation plans, and coordinate cross-team resolutions and upgrades.