Top Remote IT Support & Helpdesk Jobs in Dallas-Fort Worth, TX

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide hands-on IT support for manufacturing and corporate environments: troubleshoot production/test stations, maintain Windows and Linux systems, manage virtualization (VMware/Hyper-V/Azure), networks, monitoring, backups, and automation (PowerShell/Bash). Create documentation and training, work with DB/network/process-control teams, and improve processes through data-driven analysis and quality/safety practices.

Provide Tier 1 IT support, manage user access lifecycles, triage bugs for developers, maintain SOPs and documentation, monitor integrations, and keep audit-ready access and inventory records to reduce operational friction.

Provide L1/L2 basis administration for 24x7 operations. Work in shifts to manage and operate customer applications, ensuring availability and incident response.

Remote Document Specialist responsible for preparing, formatting, proofreading, and converting complex legal documents (TOCs, TOAs, briefs). Provide helpdesk support for document/software issues, assist attorneys with production requests, maintain accuracy under tight deadlines, and participate in a rotating on-call weekend schedule.

Senior technical support engineer responsible for implementing and migrating IBM i systems on IBM Power platforms, performing onsite installations, managing SAN/VTL/replication and LPAR tasks, providing SME input to presales, resolving escalations, coordinating with stakeholders for acceptance into service, and supporting operational governance within ITIL-aligned environments.

Provide Tier 2 managed services support for Windows, Linux, virtualization, networking and applications. Troubleshoot and maintain VMware, firewalls, Active Directory, IIS/Apache, databases, backups, and enterprise infrastructure. Participate in on-call rotation, document procedures, assist projects, and improve operational processes.

Provide remote phone and email technical support for cash recycling machines, diagnosing hardware and software issues, guiding users and field technicians, documenting tickets, following scripts and escalating complex problems.

Remote IT Manager responsible for analyzing, upgrading, and administering IT systems (networks, servers, email, backups), evaluating vendors and technologies, managing projects, tracking inventory, training staff, and providing technical support to improve operational efficiency.

Provide real-time technical support via live chat and inbound/outbound calls: troubleshoot product issues, document interactions in CRM, escalate when needed, meet KPIs, and collaborate with cross-functional teams.

Provide frontline technical support for clinicians using Ambience's AI documentation platform via Intercom, email, and PagerDuty. Diagnose and resolve complex EHR integration and user configuration issues, create and maintain Notion/Intercom knowledge resources, escalate trends to Product/Engineering/CS teams, and contribute to CSAT/FCR reporting and on-call rotations.