Top Remote Operations & Support Jobs in Dallas-Fort Worth, TX

Provide remote phone and email technical support for cash recycling machines, diagnosing hardware and software issues, guiding users and field technicians, documenting tickets, following scripts and escalating complex problems.

Manage real-time workforce planning and scheduling for inbound/outbound contact center activity. Monitor adherence, adjust published schedules, coordinate contingency plans, deliver reports, and analyze workforce metrics to optimize staffing and service levels.

The eDiscovery Project Manager will oversee client eDiscovery needs, manage workflows in Relativity, conduct quality checks, and maintain project documentation, while ensuring effective communication with stakeholders and understanding industry tools.

The Telecom Manager leads network and telecom initiatives, managing programs for store upgrades, optimizing telecom services, and ensuring connectivity for business operations.

Support the P2P process within the organization, providing assistance with SAP transactions, resolving vendor queries, and monitoring service health while ensuring compliance with P2P policies.

Manage day-to-day activities of Underwriters, oversee title insurance issuance, supervise staff, and contribute to project planning and performance evaluations.

Provide Tier 2 system management, monitoring, and troubleshooting across virtual platforms, Windows/Linux servers, networking and security devices to meet SLAs. Support VMware, AD, IIS/Apache, databases, firewalls, and customer incidents; document procedures, participate in on-call rotation, and assist projects and process improvements.

Provide daily operational support for Itemized Bill Review teams, managing claims screening/distribution, audits, reporting, client savings identification, QA of digitized records, training/onboarding, and ensuring compliance with client contractual parameters and privacy standards.

Lead end-to-end design and deployment of AI-enabled automation and workflow solutions across operations. Translate business needs into technical workflows, build and validate automations using low-code and scripting, collaborate with cross-functional partners, manage complex workstreams, and drive measurable efficiency, accuracy, and control improvements.

Investigate commercial liability claims with timely, cost‑efficient field investigations. Maintain claim inventory, follow policies and budgets, set reserves, negotiate limited settlements, attend mediations, document file activity, and manage litigated files for Gulf Coast and Midwest states.