This role combines technical program management leadership with telecom optimization ownership, driving critical initiatives such as store circuit upgrade programs, access modernization, SD-WAN alignment, and Store of the Future enablement. The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope, and with measurable business impact.What You'll Do
Key Responsibilities
Technical Program Management
• Lead end-to-end technical program management for large-scale network and telecom initiatives impacting thousands of retail stores.
• Own program planning, execution, timelines, dependencies, risk management, and executive-level status reporting.
• Drive cross-functional alignment across Network Engineering, Store Technology, Security, Infrastructure, Finance, and external partners.
• Manage program governance, milestones, and success metrics to ensure delivery against business and technical objectives.
Store Circuit Upgrade Programs
• Own and lead key store circuit upgrade initiatives, including bandwidth increases, access technology transitions, and resiliency improvements.
• Coordinate upgrades across WAN, DIA, Broadband, LTE/5G, and backup connectivity to support store growth and performance demands.
• Partner with carriers, vendors, and internal teams to plan, schedule, and execute upgrades with minimal store disruption.
• Ensure circuit upgrades meet performance, availability, security, and cost targets.
• Track program progress, risks, and benefits realization, including improved performance and reduced incident impact.
Telecom Optimization & Strategy
• Execute the telecom optimization strategy across global retail stores, corporate offices, and distribution centers.
• Continuously assess telecom services to improve cost efficiency, resiliency, and scalability.
• Drive initiatives such as carrier consolidation, access diversity, technology refresh, and SD-WAN optimization.
• Evaluate and pilot innovative access solutions to support Store of the Future initiatives (e.g., 5G, fixed wireless).
Vendor, Carrier & Financial Management
• Lead relationships with global and regional telecom carriers and service providers.
• Oversee contract lifecycle management, renewals, and negotiations in partnership with Strategic Sourcing.
• Manage telecom cost governance, including usage analysis, invoice validation, and savings tracking.
• Provide regular reporting on program delivery, telecom spend, optimization outcomes, and realized savings to leadership.
Store & Business Enablement
• Ensure store connectivity supports critical business services including POS, Store Wi-Fi, IoT devices, digital signage, and cloud applications.
• Partner with Store Operations and Technology teams to align upgrades with store calendars and operational needs.
• Improve store network reliability and customer experience through proactive modernization efforts.
Operational Excellence & Risk Management
• Establish standards, KPIs, and processes for telecom programs and service performance.
• Improve incident escalation and carrier response processes to reduce MTTR.
• Identify and mitigate technical, operational, and delivery risks across complex programs.
Leadership & Collaboration
• Provide technical and program leadership within the network and telecom domain.
• Mentor program managers or analysts supporting telecom and store initiatives.
• Communicate clearly with both technical and executive stakeholders, translating complex initiatives into business outcomes.
Who You Are
- Experience supporting global retail or large distributed enterprises.
- Familiarity with Cisco Meraki, Cisco SD-WAN, or similar enterprise networking platforms.
- Knowledge of telecom expense management (TEM) tools and processes.
- Experience enabling digital transformation or Store of the Future initiatives.
Key Competencies
- Strategic thinking with strong execution focus
- Data-driven decision making
- Excellent stakeholder management and communication
- Vendor negotiation and influencing skills
- Ability to balance cost optimization with performance and resiliency
Skills Required
- Experience supporting global retail or large distributed enterprises
- Familiarity with Cisco Meraki or Cisco SD-WAN
- Knowledge of telecom expense management (TEM) tools and processes
- Experience enabling digital transformation or Store of the Future initiatives
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands. Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco. Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next. Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead. We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
