Top Remote Fintech Customer Success & Experience Jobs

Lead a remote team of 10–12 Account Managers focused on SMB Food & Beverage merchants to drive upsell, retention, adoption, and customer satisfaction. Coach and develop the team, run pipeline reviews and 1:1s, handle escalations, partner cross-functionally with Product, Operations, and Sales, and support OKRs and program improvements. Travel approximately quarterly for team or customer meetings.

Lead and build the Technical Account Management team, manage high-revenue complex partner relationships, own KPIs and escalations, run executive reviews, influence product roadmap, partner with Engineering/Product to deliver integrations, and develop partner enablement and API documentation.

The Senior Collections Specialist will assist borrowers in overcoming financial challenges through effective negotiation and personalized solutions while achieving performance metrics in collections.

The Claims Specialist processes claims accurately while providing excellent customer service, adapts to fast-paced environments, and meets deadlines.

As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.

The Senior Customer Success Manager manages relationships with high-revenue SMB clients, driving satisfaction and retention through tailored guidance and proactive engagement, especially for Mandarin-speaking customers.

The Enterprise Account Manager manages post-sale relationships for enterprise accounts, drives adoption, performance, and revenue growth, and leads rollout strategies across multiple veterinary locations.

The Executive Success Partner manages strategic customer relationships, drives value realization, and orchestrates account governance to ensure effective engagement and growth for Coupa's key accounts.

The Enterprise Client Success Manager manages relationships with assigned clients, ensures satisfaction, drives product adoption, and identifies new opportunities for ClassWallet's solutions.

As a National Account Executive, you will sell the Investigate fraud investigation tool to financial institutions, build a sales pipeline, and represent SentiLink at industry events.