Key Responsibilities
- Strategic Alignment
- Lead executive-level conversations on IT strategy, cybersecurity, cloud, and lifecycle planning
- Align technology investments to business goals and operational maturity
- Risk Identification & Mitigation
- Proactively uncover operational friction, business risk, and technology gaps
- Translate complex environments into clear, actionable recommendations
- Portfolio Health & Growth
- Own retention and Net Revenue Retention (NRR) across your portfolio
- Identify and position expansion opportunities tied to measurable outcomes
- Internal Orchestration
- Act as the internal quarterback across engineering, support, and sales teams
- Ensure commitments are executed and client outcomes are delivered
- Lifecycle & Relationship Management
- Navigate multi-threaded relationships across leadership, operations, finance, and IT
- Guide clients through evolving priorities, initiatives, and technology rollouts
Skills, Knowledge & Expertise
- Executive Presence
- Clear, confident communication with both technical and non-technical stakeholders
- Ability to lead high-value business conversations
- Consultative Curiosity
- Asks sharp questions to uncover root-cause business issues
- Moves beyond symptoms to identify strategic opportunities
- Technical Fluency (Not Engineering)
- Comfortable discussing IT, cybersecurity, AI communications, and physical security
- Able to translate technical complexity into business impact
- Ownership Mentality
- Takes accountability for outcomes and follows through
- Operates effectively in fast-paced, evolving environments
- Strategic Thinking
- Uses data, trends, and account insights to tell a clear “before and after” story
- Connects technology decisions to measurable business outcomes
This is a high-impact role with real ownership.
- You will directly influence client retention, growth, and long-term success
- You will balance competing priorities across multiple stakeholders
- You will operate in a fast-moving managed services environment
Job Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- 401K
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Skills Required
- Executive-level communication and presence to lead high-value business conversations
- Consultative curiosity and ability to uncover root-cause business issues
- Technical fluency discussing IT, cybersecurity, cloud, AI communications, and physical security
- Ownership mentality with accountability for client outcomes and follow-through
- Strategic thinking using data and account insights to drive measurable outcomes
- Experience leading executive conversations and aligning technology investments to business goals
- Ability to identify and position expansion opportunities and own portfolio retention/NRR
- Cross-functional orchestration across engineering, support, and sales to deliver commitments
What We Do
We are a full service technology company providing customized solutions for cloud telephones, voice over IP (VoIP), managed IT services, video conferencing, cyber security, data backup, security cameras, access control, fiber internet services, and more. In-Telecom goes beyond being an ordinary IT provider; we are your dedicated technology partner committed to your company’s objectives and expansion. Positioned at the forefront of emerging technology trends, we possess expertise in technology integration, support, and development. What sets us apart is our knowledge and skills that surpass other MSPs and our distinctive story, process, and exceptional team. We’re motivated by the mindset that we must achieve our personal, company, and partner goals. We call it the 3 W’s. When our clients win, our company wins, and our community wins. Creating the In-Telecom Experience and lasting partnerships requires a proven process for ensuring client success. We’ve developed The ITC Way to ensure the best experience for all of our partners from discovery to impllementation and beyond.
Why Work With Us
Our mission is to be the quality leader, service leader, technology leader and value-added leader in all areas of communications and technology, especially in our ever so much changing industry we are in. We will provide a variety of solutions to our clients and the corporate world to meet the demanding needs of technology in the workplace today.
