Top Remote Customer Success & Experience Jobs in Columbus, OH

k-ID is offering a 12-week internship focusing on Human-Computer Interaction and developer experience, involving research, design, and prototyping for a developer portal.

The Technical Account Manager will manage customer relationships, lead product demos, troubleshoot issues, and advocate for customer needs, ensuring the effective use of Origin's AI observability platform.

The Customer Success Manager is responsible for onboarding, maintaining customer relationships, and identifying upsell opportunities, ensuring clients achieve desired outcomes.

The Customer Success Manager at SimScale drives post-sales lifecycle for customers, ensuring product success, managing relationships, and executing strategies for customer retention and business growth.

The Senior Customer Experience Specialist resolves pharmacy-related issues, supports the EQUIPP® platform, collaborates with stakeholders, and enhances quality performance.

The Scientific Support Specialist manages customer support for SMB and mid-market accounts, resolving tickets, investigating issues, and collaborating with teams to enhance user experience.

Serve as the primary post-sales partner for enterprise accounts, leading onboarding, adoption monitoring, mitigation of churn risk, and expansion. Build tailored success plans, coordinate cross-functional delivery, deliver executive business reviews, drive upsell/cross-sell, and relay customer feedback to Product and Engineering.

As a Success Engineer, you will assist customers with data insights using Metabase by optimizing implementations, troubleshooting issues, and creating educational materials.

Own post-sale enterprise relationships: lead onboarding and implementation, drive product adoption and engagement, conduct QBRs, manage renewals and expansion, coordinate cross-functional issue resolution, maintain CRM records, and advocate customer needs to improve retention and long-term value.

Quota-carrying expansion Customer Success Manager responsible for driving upsell and cross-sell within an existing book of business. Own the post-sale journey from onboarding through adoption, renewals, and expansion. Build and manage an expansion pipeline, forecast accurately, drive adoption and value, and hit $50K/month expansion targets while partnering with product and support.