Top Remote Customer Success & Experience Jobs in Columbus, OH

Join Kooth's Talent Network to connect with future opportunities in various roles related to youth mental health support, marketing, and clinical operations.

Lead and rebuild Customer Success, Support, and Advisory/Delivery into a product-centric, technical, single-relationship organization. Design and roll out a journey-based customer lifecycle operating model, own retention and health scoring, implement AI-enabled tooling, hire and upskill technical CSMs, define RACI and operating rhythms, and transition energy solutions delivery into a client-facing advisory function.

Lead a small team handling escalations, collections, and early Customer Success. Build CS frameworks, retention playbooks, and segmentation-based experiences. Drive closed-loop feedback into Product and Enablement, improve recovery outcomes, and deliver executive reporting on CX, risk, and retention metrics.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.

Manage operational execution of data partnerships: revenue tracking, audience delivery, integration workflows, partner communications, reporting/analytics, competitive research, and quarterly business reviews across a portfolio of partners.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.

Support legal customers onboarding and preparing complex digital discovery for ingestion. Troubleshoot file compatibility and proprietary formats, manage multiple cases, maintain organized file structures, document non-standard patterns, communicate timelines, escalate issues, and collaborate with Customer Success, Development, and Operations to improve processes and customer experience.

The Major Gifts Officer builds relationships with major donors, manages fundraising activities, and engages in donor stewardship to support SIL's mission.

Adelaide Metrics is inviting open applications for various roles in a fast-growing measurement company, emphasizing curiosity and drive. Candidates may submit their resumes and express areas of interest, as the team regularly reviews applications for potential future fits.