Top Remote Customer Success & Experience Jobs in Columbus, OH

Own a book of high-ARR enterprise accounts as a senior technical success lead: drive adoption, retention, and expansion; align the platform to security and business outcomes; coordinate multi-workstream initiatives; run executive business reviews; enable customers on the Endor Labs platform; proactively manage and escalate risk; capture feedback for Product and Engineering.

Lead and mentor a technical support team responsible for customer escalations, SLA and CSAT targets, process improvement, case review and metrics, and on-call/standby duties. Advocate for customers and engineers, build product technical knowledge, and drive knowledge sharing and operational excellence.

Manage client relationships and sales processes for luxury air travel, providing personalized service and resolving travel issues.

As a Solution Engineer at Eptura, you will guide enterprise prospects, demonstrate Eptura's platform, and collaborate with sales to drive strategic outcomes.

Translate and edit content for marketing, ensuring cultural relevance and clarity. Collaborate on localization projects and provide structured feedback on language models.

Own revenue and market share for an assigned portfolio by growing applications, funded loans, and average loan size. Build and manage client relationships, enable partners operationally, diagnose performance gaps, execute strategic account plans, track KPIs in Salesforce, and drive cross-functional initiatives to remove barriers to growth.

Act as first responder for onboarding portal users, manage support inbox and tickets, build and validate data samples, run HubSpot routing and automations, handle billing and business operations, liaise with engineering to resolve issues, and continuously improve support and onboarding workflows.

The AI Sales Engineer will build relationships with customers, lead product demonstrations, handle objections, and act as a domain expert in ML. Responsibilities include collaborating with sales and technical teams to create value propositions and developing educational materials about ML and MLOps.

Manage a portfolio of 60+ contractor accounts to drive adoption of 360 Finance point-of-sale financing. Create strategic account plans, upsell and retain customers, onboard new clients, monitor account health, analyze performance, prepare reports, and collaborate cross-functionally with sales, product, lending ops, and engineering. Travel up to 40% to engage branch locations and executive stakeholders.

The Senior Talent Manager will manage a roster of digital talent, drive new business opportunities, and collaborate with cross-functional teams while ensuring operational excellence.