Top Remote Customer Success & Experience Jobs in Columbus, OH

Own end-to-end customer success for West Coast government accounts, driving adoption, retention, renewals, and expansion. Deliver training, stakeholder engagement, success metrics tracking, and act as customer advocate across Product, Sales, and Support. Travel ~15-20% for onsite visits and conferences.

Own a $5M–$6M ARR book (35–45 mid-market and enterprise accounts), driving end-to-end implementation, utilization, renewals, and expansion. Build strategic partnerships with People and L&D leaders, run executive reviews, surface expansion signals, advocate cross-functionally, and document scalable playbooks to improve processes and outcomes.

Provide phone, chat, and ticket-based support for grocery stores using an iOS POS. Troubleshoot iPad terminals and peripherals, resolve POS workflows and payment issues, document incidents, escalate complex problems, collaborate with onboarding/installation teams, and relay recurring issues to product and support leadership.

Act as the trusted technical advisor for named customers to deploy, onboard, train, and support cloud HPC workflows. Analyze customer environments, drive migrations from on-prem to cloud, expand Rescale usage, present solutions externally, and relay product feedback to improve the ScaleX platform.

Lead Coveo's Enterprise Account Management organization across North America. Set strategy, coach and scale a team of Enterprise Account Managers, drive retention, renewals, expansion, executive engagement, forecasting, cross-functional alignment, and personally support high‑impact renewals and escalations.

Lead end-to-end SaaS implementations: gather requirements, configure and customize software, conduct training, troubleshoot, coordinate UAT, manage stakeholders, document solutions, and support clients through adoption.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

Join Snapsheet's Talent Pool to receive updates on career opportunities and project news, enhancing your professional growth and connections.

The Account Manager will manage outbound marketing campaigns for B2B SaaS clients, ensuring client communication, alignment, and generating leads to enhance sales pipelines.

Participants will record 1,000 short ASL or BASL videos to assist AI systems in understanding signed requests, with specific instructions provided for setup and uploads.