Top Remote Customer Success & Experience Jobs in Columbus, OH

Manages strategic relationships with health system and provider partners, ensuring engagement, adoption, satisfaction, renewals, upsells, and measurable clinical research outcomes. Coordinates cross-functional teams across clinical, sales, marketing, product, engineering, and compliance. Advocates for customer needs, facilitates research partnerships and network programming, supports contracting, and drives patient-impact and account-performance goals.

Lead complex enterprise customer engagements across pre-sales, implementation alignment, adoption, and renewal readiness. Shape solution strategy, value demonstrations, and technical storytelling; translate network intelligence into strategic recommendations; coordinate escalations across Services, Product, and Engineering; drive adoption, expansion, and measurable value realization; and build executive relationships while representing customer and regional perspectives internally.

Manage employer accounts as the primary post-sale contact, drive retention, reduce churn, identify expansion opportunities, and support account growth. Lead account reviews, trainings, webinars, demos, and strategic engagements. Educate customers on recruiting best practices, coordinate cross-functional teams, and implement process improvements within the employer success function.

Own post-sale relationships for a portfolio of B2B SaaS accounts from onboarding through renewal and expansion. Develop tailored adoption plans, monitor usage and support patterns, identify renewal risks, and lead customer conversations. Partner with sales on handoffs and collaborate with support and product to resolve issues. Support technically sophisticated customers running self-hosted or open-source Plane deployments, including those in regulated and enterprise environments.

Serve as the strategic technical advisor for enterprise SaaS customers after go-live. Manage technical relationships, platform adoption, integrations, scalability, risks, releases, escalations, and optimization. Partner with Customer Success, Engineering, Product, Support, and Implementation teams to resolve issues and drive retention, value realization, and expansion. Lead technical reviews, workshops, Executive Business Reviews, documentation, and process improvements. The role requires approximately 30–40% travel across Europe and North America.

The Senior Client Associate manages operational support for advisors, enhancing client service, streamlining onboarding, and ensuring compliance while maintaining client data in Salesforce.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Own technical execution of attention measurement for complex client accounts: campaign setup, tag implementation and live-tracker debugging, QA, data exploration in Excel/Looker/SQL, partner integrations, client-facing technical guidance, and cross-functional process automation.

Provide standard and ad hoc client reports, run routine reports and preliminary data analysis, participate in client meetings, shadow Client Relationship Managers, coordinate with internal teams to resolve basic client issues, and learn company services and systematic problem-solving processes to build strong client partnerships.

Serve as primary technical advisor for premium OCI customers: onboard, troubleshoot infrastructure and networking, manage critical incidents, provide architecture guidance, run proactive health reviews, recommend optimizations, and coordinate cross-functional teams to improve uptime and retention.