Top Remote Customer Success & Experience Jobs in Columbus, OH

The Instructional Designer II will develop sales training content, manage training operations, and measure program effectiveness using various performance metrics. Responsibilities include facilitating interactive learning and adapting content for diverse audiences.

Manage end-to-end onboarding and ongoing account support for commercial and industrial customers in demand-response energy programs. Serve as primary customer contact, coordinate cross-functional teams, drive timely market entry, maintain accurate records, and support sales to grow customer relationships and revenue.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Manage a defined portfolio of clients to drive adoption, retention, and expansion of the InvoiceCloud platform. Build strategic relationships, identify upsell opportunities, troubleshoot integrations, use Salesforce and analytics to inform action plans, and execute scalable engagement cadences. Periodic onsite travel and cross-functional collaboration required to resolve issues and deliver measurable client outcomes.

As the Lending Manager, you will maintain lending licensing, oversee compliance, and support the legal department with communication and educational requirements.

The Customer Experience Program Manager oversees client programs focused on organic growth, managing relationships, ensuring quality delivery, and driving satisfaction.

Serve as the primary customer contact through email, chat, and video calls, resolving product and technical questions. Troubleshoot workflows, escalate issues, report customer insights, improve support processes, create documentation, identify recurring trends, and support new feature rollouts. The role requires clear communication, problem-solving, initiative, and familiarity with support or CRM tools in a fast-growing B2B SaaS environment.

Manage strategic customer accounts as a trusted advisor, supporting onboarding, contact migration, campaign and automation setup, troubleshooting, dashboard reviews, QBRs, and quarterly goal-setting. Develop digital marketing strategies to increase merchant revenue, provide best practices and product guidance, respond to client questions, support renewals, and relay customer feedback to Product and Engineering. The role requires strong communication, independent time management, ecommerce and marketing knowledge, and familiarity with customer success and SaaS tools.

Support health system pharmacy customers through implementation, configuration, training, go-live, adoption, and expansion of an AI-powered pharmacy platform. Serve as a pharmacy operations subject matter expert, translate workflows into platform configurations, manage customer relationships, conduct business reviews, identify adoption opportunities, and relay customer feedback to Product and Engineering. The role requires a PharmD and substantial experience in infusion, home infusion, or ambulatory health system pharmacy operations.

Lead client launches and implementations, support client and technician success, analyze product efficacy and ROI, surface product insights, recommend improvements, present findings to stakeholders, and drive account expansion and retention while traveling frequently to client sites.