Top Remote Customer Success & Experience Jobs in Columbus, OH

The Growth Manager, B2B drives scalable growth through demand generation and account-based campaigns while managing client relationships, optimizing paid media, and providing strategic insights.

Manage and grow Workyards top 150-200 high-MRR accounts, own renewals and expansions, act as executive advisor, identify churn risk and upsell opportunities, develop repeatable playbooks, mentor other account managers, and represent customer needs internally.

Quickplay invites applicants to connect if they have skills relevant to OTT video. They value transparency, fairness, and collaboration in a hybrid work environment.

Manage engagement and adoption for a portfolio of higher education clients. Build client strategies, host office hours, educate administrators, monitor usage and health metrics, identify expansion opportunities, address disengagement, and provide platform recommendations. Develop trusted client relationships, communicate feedback internally, collaborate with client strategists, and support webinars and educational programs. The role requires approximately 15% travel.

The role involves evaluating pet grooming products and providing insights through video content for brand collaboration projects, requiring strong communication skills and hands-on grooming experience.

Support client onboarding and implement AI agent solutions: configure integrations, troubleshoot deployments, coordinate stakeholders, manage tickets, and analyze customer data to drive adoption and value.

Own the technical health of customer accounts using ShipHawk’s WMS and TMS platforms. Advise customers on configuration, workflows, integrations, troubleshooting, optimization, adoption, and technical enablement. Diagnose complex issues through root-cause analysis, manage escalations, document solutions, identify churn risks, and collaborate with Customer Success, Account Management, Product, Engineering, and Support teams to improve customer outcomes and platform usage.

Provide onboarding and ongoing support for Newbook clients by troubleshooting Tier 2/3 issues, delivering tailored 1:1 and group training, validating go-live configurations and data imports, maintaining documentation and knowledge-base content, leveraging AI-assisted tools to improve support efficiency, and collaborating with Product and Customer Success to surface feedback and reduce repeat issues.

Manage and launch innovative learning programs globally, enhance user adoption, and leverage AI and data for effective enablement.

Owns technical customer deployments from contract through production readiness. Validates GPU, cloud, compute, storage, networking, and connectivity configurations; troubleshoots issues; coordinates Infrastructure, Engineering, Product, and Data Center teams; tracks risks and dependencies; provides status updates; guides onboarding; documents reusable runbooks; and serves as the customer’s technical contact until the environment is stable.