Top Remote Customer Success & Experience Jobs in Columbus, OH

As a Solutions Architect, you will lead integrations between Brightflag and customer systems, translating requirements into integration designs, managing projects, and driving best practices for integration workstreams.

The Customer Experience Manager advocates for clients, ensuring needs are met throughout the product lifecycle. Responsibilities include relationship building, feedback tracking, tracking NPS scores, and collaborating with cross-functional teams.

The Technical Account Consultant supports customers by maximizing value from the Orgvue platform, providing configuration support, solving user queries, and collaborating with account teams to improve usage.

Lead cloud-based DMS onboarding and training for dealerships, configure SaaS workflows and integrations, manage implementation teams and milestones, document runbooks, mitigate risks using tools like Jira or Salesforce, collect user feedback, and drive customer adoption through intensive product certification and change management.

Own end-to-end patient engagement campaigns for pharmaceutical clients: kickoff through launch and measurement, manage setup, quality control, reporting, client communication, cross-functional coordination, process improvements, and mentor junior team members.

The VP of Strategic Accounts drives customer growth and retention through deep understanding of their business, overseeing account management, and ensuring high customer satisfaction. Responsibilities include revenue growth, contract renewals, client relationship management, and collaboration with internal teams to enhance service delivery.

Serve as primary contact for new clients during first 30-90 days, deliver virtual one-on-one training, identify needs and proactively resolve roadblocks, maintain accurate client records across platforms, and drive adoption and long-term retention through relationship-building and consultative support.

Serve as the technical post-sales contact for enterprise customers: drive adoption of JetBrains products, manage technical account relationships, advise on architecture and tooling, advocate customer needs to product and support teams, recommend enhancements, support product evaluations, and collaborate with sales to grow accounts. Requires travel (~25%) and bilingual English with Portuguese and/or Spanish.

Own post-sale success for a portfolio of enterprise customers: drive retention, renewals, and expansion; build multi-threaded relationships; run Executive Business Reviews; monitor customer health; manage device inventory and demand planning; coordinate with solutions, technical account managers, sales, and finance; and contribute to CS playbooks and onboarding frameworks.

Own relationships for 40–50 mid-market GovCon accounts to drive adoption and value from an AI-driven proposal platform. Execute value plans, deliver business reviews, monitor account health, surface risks, enable expansions, train users, partner with Account Managers, and translate customer feedback into product input.