Top Remote Customer Success & Experience Jobs in Columbus, OH

Serve as primary relationship manager for airline clients and vendor couriers in baggage logistics. Oversee day-to-day vendor operations, enforce SLAs, lead QBRs, translate data into insights, handle escalations, and partner with Product and Engineering to implement AI-driven operational improvements.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Lead technical onboarding for mid-market CrowdStrike customers post-sale, manage implementations, define 90-day success criteria, troubleshoot technical issues, escalate and coordinate cross-functional resolution, create knowledge base content, advocate for customers, identify renewal risks, and drive process improvements to ensure long-term customer success.

Lead and scale Jasper's Services organization (implementation, enablement, advisory). Set vision, operating model, commercialization, and delivery operations; coach managers and ICs; engage in pre-sales and customer conversations; build enablement curricula and professional-services automation to measure delivery effort and margin.

As a Client Executive, you will manage customer accounts, drive adoption of Cytora's AI solutions, and build relationships with clients while aligning strategic goals through business reviews and workshops.

Own launch, adoption, and expansion of health system partnerships by building stakeholder relationships, driving demand generation and clinic enablement, analyzing performance metrics, presenting data narratives, and meeting growth/referral targets across assigned accounts.

Serve as primary client liaison for Event Travel, providing end-to-end travel support, fare and booking management, program coordination from post-sale to billing, troubleshooting using agent tools, maintaining documentation and SLAs, training on travel platforms, and supporting team leads to maximize revenue and client ROI.

Deliver onsite and virtual product training and consulting to dealer clients across assigned domains (DMS, Fixed Ops, Retail). Complete domain certifications, customize curricula, troubleshoot product issues, document training in Salesforce, manage travel and expenses, support product development and internal training, and keep up with automotive trends to drive product adoption.

Develop, maintain, and update Commerce product and developer training content; produce developer-focused videos; translate platform changes into learning materials; deliver customized virtual and in-person training; scope enterprise training needs; coordinate stakeholders and manage training logistics to support merchants, partners, and internal teams.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.