Top Remote Customer Success & Experience Jobs in Columbus, OH

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

The role involves managing and training individuals within a remote team, focusing on effective communication and strong interpersonal skills to ensure team success and customer satisfaction.

Serve as the technical owner and main contact for a customer account, managing lifecycle activities (deployment, migration, upgrades), troubleshooting Genetec systems, coordinating escalations, conducting QBRs, producing SOWs, recommending optimizations and product updates, and liaising with internal teams to ensure long-term system success.

Provide excellent customer service on FHA mortgage guidelines, document contacts, use customer service systems, and maintain knowledge of mortgage processes.

Train and support new and existing clients on UpdatePromise products, travel nationally to manage accounts, perform data analysis to recommend training, build client relationships, and troubleshoot software issues.

Owns complex enterprise and multi-campus SaaS implementations from onboarding through launch, ensuring adoption and smooth transition to Partner Success. Manages project plans, change management, stakeholder communication, risk mitigation, CRM integrations, SFTP configuration, field mapping, and data alignment. Mentors implementation team members, improves implementation standards, and serves as a trusted advisor to strategic higher-education partners.

Provides advanced customer support through phone, email, chat, and hotline channels. Diagnoses software, hardware, and platform issues; manages Help Scout and JIRA tickets; assists with Tenna app navigation and tracker monitoring; identifies issue trends; and collaborates with Product, Engineering, Hardware, QA, Sales, and Customer Success teams to resolve problems and communicate solutions.

Manage and develop a team of Customer Success professionals serving enterprise healthcare SaaS accounts. Drive retention, renewals, expansions, customer satisfaction, and net revenue retention through data-driven strategies. Analyze customer health and churn risks, improve workflows and playbooks, allocate team resources, and partner cross-functionally with Sales and Operations. Present performance insights to leadership and support training, process innovation, and continuous improvement.

Manage mid-tier customer relationships, onboarding, product adoption, and proactive engagement for a fundraising SaaS platform. Conduct walkthroughs, webinars, and educational outreach; analyze usage and success metrics; identify expansion opportunities for Sales; gather product feedback; and support community, self-service, and cross-functional customer experience initiatives.

Manage enterprise customer relationships, provide product support and enablement, analyze usage data, scope initiatives, drive adoption, and develop joint roadmaps aligned with customer goals and KPIs. Serve as a trusted advisor, conduct business reviews and health calls, support retention and organic growth, manage account pipelines and forecasts, and collaborate with internal teams on customer solutions. Travel up to approximately 33% may be required.