Top Remote Customer Success & Experience Jobs in Columbus, OH

Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.

Lead global customer response for deployed liquid-cooling products during field incidents, coordinating cross-functional teams to contain issues, drive RCA/CAPA, communicate with customers and executives, and implement preventive improvements to protect operations and uptime.

The Client Executive is responsible for managing client relationships, ensuring satisfaction, overseeing internal ticketing, making decisions under pressure, and collaborating with cross-functional teams to enhance client experience and operations.

Provide high-volume inbound/outbound call center support for K–12 enrollment, guide families through applications, record data in Salesforce, meet KPIs, and maintain policy and data-security compliance while working remotely.

As a Technology Sales Support Specialist, you will assist in sales scenarios, deliver technology solutions, and maintain technical documentation, requiring technical proficiency and strong customer service skills.

The Virtual Assistant will handle tasks like data entry, document organization, research, scheduling, communication, and administrative support.

As an Enterprise Support Engineer, you will provide advanced technical support for enterprise customers, troubleshooting complex issues, advocating for customer needs, and collaborating cross-functionally to improve customer experience.

The role involves managing and training individuals within a remote team, focusing on effective communication and strong interpersonal skills to ensure team success and customer satisfaction.

Own post-sale onboarding: run initial calls, get clients hands-on with the browser extension, respond to support, monitor usage, collect product feedback, schedule check-ins, and drive activation and retention.

Own post-sale onboarding: run initial setup calls, guide clients hands-on, answer questions, flag product issues, schedule follow-ups, and build relationships to drive customer activation and long-term retention.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.