Top Remote Customer Success & Experience Jobs in Columbus, OH

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manage end-to-end customer data migration projects during SaaS implementations. Extract, transform, and upload customer data using Excel, Power Query, AI tools, and FMX. Serve as the data subject matter expert, answer customer questions, participate in implementation meetings, lead product trainings, meet deadlines, and collaborate across Customer Success teams while improving processes and client satisfaction.

Vice President of Customer Success will lead a regional portfolio of health system partnerships and build a high-performing provider customer success organization. Responsibilities include executive relationship management, enterprise implementations, clinical workflow integration, customer success metrics, playbook development, team leadership, change management, and expansion sales. The role requires deep healthcare operations expertise, strong executive communication, and experience scaling customer success in complex provider organizations. This is an onsite Columbus, Ohio role with occasional travel to Menlo Park.

Own enterprise customer accounts from implementation through adoption, renewal assistance, and expansion. Lead onboarding, technical working sessions, QBRs, and escalations while serving as the primary product expert. Troubleshoot OpenAPI, CLI/API integrations, CI/CD syncing, custom JavaScript/CSS, authentication, and SSO configurations. Identify growth opportunities, advocate for customers internally, provide product feedback, and build AI-assisted workflows to improve efficiency.

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

The role involves managing and training individuals within a remote team, focusing on effective communication and strong interpersonal skills to ensure team success and customer satisfaction.