Top Remote Customer Success & Experience Jobs in Columbus, OH

Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.

The Client Executive is responsible for managing client relationships, ensuring satisfaction, overseeing internal ticketing, making decisions under pressure, and collaborating with cross-functional teams to enhance client experience and operations.

Provide high-volume inbound/outbound call center support for K–12 enrollment, guide families through applications, record data in Salesforce, meet KPIs, and maintain policy and data-security compliance while working remotely.

As a Technology Sales Support Specialist, you will assist in sales scenarios, deliver technology solutions, and maintain technical documentation, requiring technical proficiency and strong customer service skills.

The Principal Customer Engagement Specialist will enhance customer engagement, manage accounts, and collaborate with internal teams to drive the adoption of digital solutions in healthcare.

The Virtual Assistant will handle tasks like data entry, document organization, research, scheduling, communication, and administrative support.

As an Enterprise Support Engineer, you will provide advanced technical support for enterprise customers, troubleshooting complex issues, advocating for customer needs, and collaborating cross-functionally to improve customer experience.

The role involves managing and training individuals within a remote team, focusing on effective communication and strong interpersonal skills to ensure team success and customer satisfaction.

Provide excellent customer service on FHA mortgage guidelines, document contacts, use customer service systems, and maintain knowledge of mortgage processes.

Lead a team of account managers to drive customer success, retention, revenue growth, and operational excellence for healthcare supply chain customers. Build scalable processes, manage escalations and executive relationships, analyze performance and financial data, and partner cross-functionally to implement technologies and strategic growth initiatives.