Top Remote IT Support & Helpdesk Jobs in Columbus, OH

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide advanced troubleshooting and resolution for complex network incidents across routing, switching, firewalls, VPNs, DNS, and load balancing. Execute maintenance, migrations, and recovery efforts; lead root cause analysis, incident response, and post-incident reviews. Create/runbooks and mentor support staff while partnering with Engineering, Platform, and NOC to improve reliability and operational efficiency.

Provide IT helpdesk support, deploy and manage laptops/devices, manage MDM and endpoint security, handle onboarding/offboarding, maintain asset inventory, assist with procurement, shipping, and training, and support cloud and on-prem networking at direction of Security Team.

Manage and optimize SAP landscapes, perform installations, upgrades and cloud migrations (AWS/Azure/GCP), monitor performance, support S/4 HANA and Fiori, handle backup/recovery and DR, document procedures, mentor junior staff, and act as customer technical contact.

Support global infrastructure as an SME across databases, servers, networks, storage, and application platforms. Provide medium-to-high complexity run-the-business support, incident resolution, project resources, requirements gathering, solution implementation, knowledge articles, and mentoring. Cover 24/7 shifts as required.

Provide front-line technical support to Shopify merchants via email and chat, triage and escalate issues to engineering, perform QA on new features, update documentation, and maintain clear customer communication during problem resolution.

Provide front-line technical support via phone, email, and chat; triage and resolve tickets within SLA; perform basic hardware, software, and network troubleshooting (AD, Group Policy, RDP, VPN, printers); escalate complex issues; document resolutions; participate in training, projects, and on-call rotations including after-hours as needed.

Perform multi-vendor triage and technical translation, investigate issues by querying databases and reviewing logs, create clear internal tickets, coordinate with India-based engineering teams, maintain Confluence documentation, and manage customer satisfaction surveys and support-portal projects.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.