Top Remote IT Support & Helpdesk Jobs in Columbus, OH

Provides Tier II technical support for hardware, software, networks, servers, workstations, cloud environments, and mobile devices. Resolves complex issues, manages user accounts and permissions, monitors systems, documents processes, mentors junior staff, and supports software deployments, upgrades, and network projects. Requires strong troubleshooting, networking, communication, and customer service skills across Windows, macOS, Linux, and enterprise environments.

Administer and support the SAP Concur platform, including configuration, user access, expense policies, workflows, audit rules, integrations, reporting, and data quality. Troubleshoot employee and finance issues, coordinate with internal teams and SAP Concur support, maintain documentation and controls, support audits, and deliver training. The role also improves travel and expense processes and supports integrations with HR, identity management, corporate card, accounting, and ERP systems.

Leads a team supporting GDS administration, configuration, scripting, automation, queue management, agent setup, integrations, and operational troubleshooting. The role serves as the escalation point for complex system issues, maintains PCCs, OIDs, profiles, permissions, and workflows, and partners with travel operations and technology teams on testing, enhancements, documentation, and process improvements.

Provide first-line technical support for hospital PACS environments, troubleshooting customer issues, managing and documenting service requests, escalating complex problems, and ensuring regulatory compliance. Collaborate with senior engineers and cross-functional teams, communicate resolutions, maintain technical expertise, support installations and repairs, analyze root causes, and monitor service performance. This field-based role supports mission-critical healthcare technology customers across New England.

Own and maintain a 10-bay QNAP NAS and Dropbox Business integration for secure footage storage and collaboration. Responsibilities include configuring storage, managing remote access and permissions, establishing file workflows, creating and testing independent backups, troubleshooting systems, and documenting setup and recovery procedures. The role begins with a systems review and approved remediation, followed by ongoing maintenance and support.

Supports employees with everyday technology needs, including laptop, account, and application setup and maintenance. Assists with support requests, troubleshoots common technical issues, contributes to IT documentation and projects, and collaborates across the organization. The intern gains hands-on exposure to IAM, MDM, project management solutions, troubleshooting, and security practices while working hybrid in Midtown Manhattan.

Own day-to-day IT operations, service management, endpoint security, identity and access administration, cloud infrastructure support, vendor and MSP oversight, business-unit technology integrations, and SOC 2 or other audit readiness. The role manages Microsoft 365, Google Workspace, AWS, Azure, endpoint tools, security platforms, device compliance, operational documentation, procurement, and technical evidence across multiple business units.

Leads Yahoo’s global desktop systems, endpoint architecture, IT support, and user technology operations. Oversees macOS, Windows, and Linux endpoint management, MDM strategy, zero-touch onboarding, self-service tools, endpoint security, hardware lifecycle management, and service desk governance. Manages desktop engineering and IT service delivery teams, partners with Security, HR, Legal, and business leaders, and establishes SLA, endpoint compliance, and operational performance standards.

Manage critical IT incidents from escalation through restoration by facilitating crisis bridges, coordinating technical resources, tracking incident records, and communicating with stakeholders. Manage associated problem tickets, support root-cause and mitigation analysis, document post-incident details, maintain metrics, and assist with after-action reporting. The role requires strong organization, prioritization, communication, analytical ability, and understanding of technical software and hardware issues.

Owns IT infrastructure, endpoint management, identity and access, security, compliance, vendor relationships, and employee support across corporate and clinical teams. The role designs scalable systems, resolves hardware and software issues, manages provisioning and deprovisioning, develops IT policies and documentation, supports HIPAA and SOC 2 compliance, and maintains disaster recovery and cybersecurity response practices. Periodic travel to regional offices is required.