Top Remote Customer Success Jobs in Chicago, IL

The Customer Success Manager will engage with Trauma Registry customers to ensure efficient product adoption and satisfaction following deployment, manage customer relationships, drive product renewal and expansion opportunities, and provide data-driven insights to enhance client workflows.

The Intake Specialist position involves providing exemplary customer service, resolving issues on first interaction, collecting necessary information for clinical review, and engaging with customers through various communication channels. The role requires strong communication skills, problem-solving abilities, and cross-functional teamwork in a fast-paced environment.

The Customer Success Manager will focus on onboarding customers, managing their lifecycle, and ensuring their long-term success with data security and governance. Key responsibilities include developing onboarding plans, defining project objectives for use cases, managing project teams, and assessing customer health.

Training Specialists facilitate training on Bonterra products to customers and employees, adapting sessions to meet customer needs, answering questions, and ensuring training sessions run on schedule. They focus on providing relevant knowledge to maximize the use of Bonterra products, drawing on their industry experience.

The Director of Customer Success Operations will develop a strategy for integrated technology infrastructure, evaluate go-to-market strategies, define roles across teams, and establish KPIs to enhance operational effectiveness. This role collaborates with multiple departments to align customer data and implements processes for effective customer engagement and reporting.

As a Technical Implementation Specialist, you will serve as the primary technical resource for large provider groups, leading Health System integration projects, coordinating efforts across teams, and ensuring effective onboarding and support experiences for enterprise clients while optimizing integration processes.

The Customer Support Supervisor is responsible for ensuring exceptional customer service, fostering a positive team environment, and providing continuous feedback for improvement. This role involves leading a team and collaborating with cross-functional departments to enhance customer satisfaction and resolve complex issues efficiently.