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Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
An Onboarding Manager welcomes, coordinates and sets expectations for our customers during their first experiences with Tebra.
Your Area of Focus
- Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period*
- Embrace a sense of ownership over the customer’s experience and success in their first days
- Deliver world-class customer service; create engaging and energetic momentum with customers
- Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls
- Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc
- Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased
- Identify potential areas of risk if expectations are not aligned, escalate accordingly
- Guide customers through relevant self-paced and instructor-led training sessions; provide hands-on training where appropriate
- Ensure customers are fully setup and adoption of applicable product features is completed before onboarding graduation
- Effectively collaborate internally to leverage resources to ensure each customer’s success
- Demonstrate exceptional problem solving and ability to navigate customer concerns
- Be a product expert and clearly communicate the value of the Tebra product to address all customer needs
Your Professional Qualifications
- 1-2 years of customer facing experience leading or supporting implementations of software solutions
- Experience specifically in SaaS environments in a project coordinator or customer success role a plus
- Minimum English level B2+ CEFR oral and written
- Strong analytical skills, project management or project coordinator background
- Excellent communication skills
- Good negotiation, conflict resolution and influencing skills
- Strong multi-tasking, results oriented skills
- Ability to work in a fast-paced environment
- Must be fluent in English
About Tebra
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
Our ValuesStart with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
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Remote Pay Range
$50,000—$58,000 USD
Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
What the Team is Saying
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What We Do
The world of medicine is forever evolving, with new demands and challenges around every corner. We’re always looking ahead to bring tomorrow’s solutions to today’s providers. Some might call it foresight or innovation. We call it Tebra. Today we’re helping practices thrive with solutions for practice operations and practice growth across our two products, Kareo and PatientPop. Together, they become the complete operating system for practice success.
We are Tebrans and we are building the future of well-being, together! Want to join our team? Check out our careers page.
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Tebra Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
