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Top Remote Customer Success Jobs in Chicago, IL
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The Client Success Manager at Accelerated Digital Media will manage client relationships, develop strategic plans, conduct performance reviews, monitor campaigns, facilitate onboarding, resolve issues, and collaborate with sales teams to enhance service delivery and client satisfaction. The role demands strong analytical and communication skills to ensure client objectives are met effectively.
As a Quality Specialist, you will create forecasts, manage workforce schedules, monitor quality control, provide training, analyze data for trends, and assist in improving processes within the call center environment. Your role includes collaborating with staff and supervisors to ensure service level agreements are met and to enhance agent productivity.
The Senior Customer Success Specialist develops client relationships to help customers achieve business results, responds to urgent client issues, and closes sales while mentoring junior staff. The role emphasizes understanding client needs and managing accounts to ensure satisfaction and maximum product value.
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As a Collections Representative, you will manage incoming and outgoing calls to assist customers with overdue loan payments. Responsibilities include negotiating payment plans, addressing customer concerns, and maintaining accurate records of interactions and arrangements. You will be trained to handle difficult conversations with empathy and professionalism.
The Customer Success Specialist will provide technical assistance and manage software implementation projects for customers using the Jobba platform. Responsibilities include onboarding, training, troubleshooting, and ensuring customer satisfaction, while also monitoring key performance indicators and engaging in teamwork.
As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.
The Senior Amyloidosis Multi-disciplinary Specialist targets healthcare providers across various specialties to raise awareness about ATTR-CM disease. Responsibilities include developing business plans, coordinating with teams, utilizing market insights for strategy, and fostering relationships with key stakeholders to drive patient recognition and treatment initiation.
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The Customer Support Specialist at Grammarly will provide timely and empathetic support, assist with product-related issues, maintain positive customer relations, and contribute to team efficiency. Responsibilities include troubleshooting, training, and refining customer service procedures.
The Enterprise Customer Success Manager at Monte Carlo will lead client relationships from onboarding to value realization, collaborating with account executives to ensure customer satisfaction and growth. Responsibilities include business reviews, stakeholder management, and promoting product adoption through best practices, while maintaining account health and identifying new opportunities for expansion.
The Chat Support Associate at Vetcove will engage with veterinary professionals to assist in their purchasing decisions via the Vetcove platform. Responsibilities include responding to inquiries through chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with teams to improve user experience.
The Customer Support Manager will lead a team of offshore support associates, training and optimizing processes to enhance customer experience. Responsibilities include managing support operations, onboarding new associates, collaborating cross-functionally for system improvements, and advocating for user needs during planning.
Top remote Companies in Chicago, IL Hiring Customer Success Roles
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