Top Remote Customer Success Jobs in Chicago, IL
Lead and manage the Customer Support team to ensure best-in-class customer experience for an enterprise SaaS platform. Responsibilities include team growth and maintenance, customer satisfaction management, performance assessment, and escalation coordination for critical issues.
Lead and manage the Customer Support team at SpotMe, ensuring exceptional customer experience for the SaaS platform. Responsibilities include hiring, coaching, maintaining high customer satisfaction, managing performance, and escalating critical issues as needed. Oversee metrics and build relationships with Product and Engineering teams.
The Customer Support Manager will lead and grow a high-performing team of Customer Support Specialists for a digital experience and virtual events SaaS platform, ensuring exceptional customer satisfaction and 24/7 support. Responsibilities include team management, performance growth, SLA compliance, and single-point escalation for critical issues across time zones.
Client Success Manager role at Procare HR, responsible for overseeing client relationships, account details, data management, and projects. Key responsibilities include managing relationships, supporting stakeholders, maximizing HR technologies, and ensuring client satisfaction.
As a Client Success Manager, you will manage client relationships, monitor performance metrics, and develop strategies to enhance client satisfaction. You will utilize technical expertise in scheduling software to analyze KPIs and offer tailored support to optimize client operations and labor costs.
As a Customer Success Manager at Candex, you will coordinate client launches and expansions, manage projects, communicate with client teams, and address technical issues. You'll gather necessary materials for a smooth onboarding experience and identify enhancements to meet customer needs.
As a Customer Success Manager at uConnect, you'll manage client relationships, drive product adoption, identify growth opportunities, mitigate risks, and oversee the renewal process while collaborating with internal teams to enhance client satisfaction.
As a Billing Specialist, you will manage health insurance claims submission, ensure compliance with payer requirements, resolve billing issues, and assist peers in account resolution. The position emphasizes strong organizational skills and effective communication.
As an Ad Processing Specialist at iSpot.tv, you will manage data quality by processing and reviewing survey responses to eliminate unwanted data. Your role involves communication with the Field Operations team and may transition to training an AI tool for improved survey processing.
The Customer Support Analyst is responsible for responding to customer inquiries, managing support tickets, collaborating with market-facing and engineering teams, and analyzing issues for improvement. The role emphasizes exceptional customer service and effective communication while maintaining organization and navigating complexities with analytical problem-solving skills.
The QHSE Global Compliance Specialist oversees global regulatory compliance in HSE, ensuring product alignment with country standards, training teams, collaborating with stakeholders, and implementing compliance processes. The role requires maintaining accurate compliance records, tracking project quality and costs, and driving improvement initiatives.
The Customer Success Manager at Versapay will manage customer relationships, ensure successful onboarding, develop growth strategies, and address customer issues. This role involves collaborating with multiple teams and advocating for customer needs while facilitating training and reviews to drive retention and growth.
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As an Ecommerce Support Representative at Dutchie, you will assist dispensaries and consumers with the Dutchie ECommerce platform by troubleshooting hardware and software issues, providing technical support via email, phone, and chat, and contributing to product feedback. Your role is crucial for ensuring customer satisfaction and operational success.
The Onboarding Manager ensures successful and timely customer go-live transitions, serving as the main contact for onboarding issues. They facilitate education, manage project milestones, and coordinate go-live activities while addressing customer needs and risks throughout the onboarding process.
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