iSpot.tv competes for the best talent. Our compensation packages consist of salary and equity in one of Seattle’s hottest start-ups, as well as other standard benefits. Most importantly, we provide a really interesting working experience, and the chance to contribute to the success of something great.
What You’ll Be Responsible For:
- Respond to external and internal customer questions in a timely and accurate way via Zendesk, leverage JIRA/Confluence where appropriate
- Apply knowledge of iSpot solutions to interpret and resolve support issues effectively and efficiently
- Respond to all tickets within set service levels
- Manage and monitor escalated issues
- Interact daily across market-facing and engineering teams
- Analyze and report on monthly sprints to improve product documentation, educational materials, deficiencies in standard documentation, and fill gaps in content
- Evaluate, troubleshoot, and follow up on issues, as well as replicate and document for further escalation where required
- Provide an exceptional level of customer service
- Work to educate stakeholders as appropriate to mitigate issues moving forward
What You’ll Bring:
Communication and Collaboration:
- A proactive communicator: You’ re extremely responsive and effective with both written and verbal communication
- Naturally curious and passionate: You are constantly seeking to learn new things and understand how to improve
- Exceptional written and oral communication skills that influence others
- Builds understanding through active listening to what others have to say and responding appropriately
Organizational:
- Highly organized and detail-oriented: You pay close attention to textual detail while processing information
- Ability to manage multiple priorities and projects and deliver on-time
Navigating Ambiguity:
- An analytical storyteller: You posses numerical reasoning with a strong aptitude for data and have skill in interpreting data across a wide range of applications.
- You thrive working in complex environments with many internal and external stakeholders.
- You know how to admit what you don't know, and how to ask the right people for help You are comfortable navigating ambiguity and operating in the gray space
Problem Solving:
- A problem solver: You identify problems and analyze data to create actionable insights and textual information to make effective decisions
- A critical thinker: You apply critical thinking through inductive and deductive reasoning as you navigate and solve problems
- You enjoy a challenge and will look at potential solutions through multiple lenses
Flexibility and Adaptability:
- You can easily adjust to new situations, pivot when priorities change and make accommodations as needed to be effective in your role and deliver on goals.
Target cash compensation range: $65,700 - 79,000 USD Annually
We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot’s equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.
For more information on total rewards package, go HERE
Hybrid & Flexible Workplace Policy
iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency.
Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further.
#LI-Hybrid
If you don't feel you met every single requirement for the role, don't rule yourself out. Please apply anyway!
iSpot.tv is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact our HR team.
California Residents applying for positions at iSpot.tv can access our California Consumer Privacy Act here.
What We Do
iSpot.tv helps advertisers measure the brand and business impact of TV and streaming advertising, from concept to airing to conversion. Fast, accurate and actionable measurement and attribution solutions enable advertisers to assess creative effectiveness, enhance media plans and attribute advertising results for cross-platform campaigns, all while benchmarking against competitors and historical norms. Unlike legacy and ad hoc solutions, iSpot is purpose-built to measure the performance of every ad on television with digital-like precision and granularity in real time. With always-on performance insights unified across linear and streaming TV, advertisers can take quick and confident action to consistently drive business results.
More at: https://www.ispot.tv
