Top Remote Customer Success Jobs in Chicago, IL

The Customer Success Manager ensures customers achieve desired outcomes with OSV services, focusing on relationship management, driving service adoption, and managing retention. They develop success plans, resolve escalated challenges, and facilitate communication between customers and OSV teams, demonstrating competency in Workday's product suite.

The Senior Renewal Specialist is accountable for managing a diverse portfolio of subscription and SaaS renewals, working closely with sales teams and customers to maximize renewal and license growth, handling complex negotiations, and providing forecasts of the renewals pipeline.

The Renewals Specialist will renew a diverse portfolio of maintenance, subscription, and SaaS renewals in an assigned territory. Responsibilities include managing renewals, driving growth during the renewal cycle, building quotes, negotiating contracts, collaborating with cross-functional teams, and forecasting renewals pipeline accurately.

The VP of Customer Success will lead initiatives to ensure customer sustainability and profitability, develop success metrics, implement a customer-first approach, facilitate training, manage processes for onboarding and renewals, and improve customer relationships. The role requires strategic leadership and accountability for achieving revenue goals.

As an Enterprise Customer Success Manager, you will manage relationships with enterprise clients, ensuring their satisfaction with the company's SaaS security solutions. You'll oversee onboarding, conduct training, monitor account health, and collaborate with sales for contract renewals, while also gathering client feedback for product improvement.

As an Enterprise Customer Success Manager at LiveView Technologies, you will manage relationships with enterprise clients, ensuring their satisfaction and successful adoption of solutions. Responsibilities include onboarding, training, account monitoring, contract renewals, and gathering customer feedback.

The Enterprise Customer Success Manager will manage a portfolio of State, Local, and Higher Ed customers, ensuring satisfaction and driving the adoption of solutions. Responsibilities include relationship management, onboarding, training, monitoring account health, and collaborating on contract renewals and upsell opportunities.

The Client Relationship Manager will maintain relationships with clients and advisors, manage a caseload, consult on plan operations, and ensure timely distribution of plan notices. The role provides a supportive work environment and requires a proactive approach to managing client accounts and resolving administrative issues.

The People Experience Specialist will design and implement initiatives to enhance employee engagement and job satisfaction. Responsibilities include organizing online and offline staff events and ensuring a positive work environment by addressing the needs of employees based on Maslow’s hierarchy.

The Client Strategy Associate will support the Brand Success team by managing brand accounts, facilitating external meetings, maintaining account data, and collaborating on project timelines. They will help ensure brand retention and optimize the client experience on the platform.

The Customer Support Specialist will deliver exceptional support to clients using HR tech solutions, focusing on global payments and payroll. Responsibilities include managing customer inquiries, troubleshooting technical issues, documenting interactions, and coordinating with internal teams. The ideal candidate will communicate effectively, resolve issues efficiently, and improve client satisfaction.