Senior Customer Success Specialist

JOB DESCRIPTION

• This is a Hybrid position requiring 3 days/week in a UL office.
• Develops the client relationship by demonstrating product/service features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s).
• Uses demonstrated expertise to recommend specific solutions to achieve customers desired result.
• Ensure client account satisfaction by responding to client sensitive and urgent issues and handling complex objections.
• Meet with prospects to identify and qualify their needs including understanding decision makers, delivery timeframe, budget status, challenge and pain points, and competition status.
• Provides value propositions to clients, prepares quotes or reviews quotes prepared by others, and closes sales by assisting Account Ownership roles by getting prospects commitment with little or no supervision.
• Coaches and mentors lower-level staff on effective direct sales skills and sales processes.

What you'll experience working at UL:

• Mission: For UL Solutions, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
• People: Ask any UL Solutions employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: The target annual pay range for this position is $101,250. - 121,500. which includes a base salary of $75,000. - $90,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance.
• Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights. Plans sales strategy and maintains ongoing plan to prioritize portfolio of accounts and maintain relationships throughout the year.
• The application deadline for this position is 6/16/2025

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QUALIFICATIONS

• Bachelors Degree
• 5 years or more of related experience or demonstrated competency.
• Previous, documented B2B Sales Experience and/or Customer Success Specialist (CSS) supporting Software customers a Must. Must be comfortable making multiple, daily phone calls with customers.
• Demonstrated ability to execute projects to stated objectives.
• In-depth knowledge of objectives, processes, and procedures of the applicable subunit(s) of the organization.
• In-depth understanding of company's products and services.
• Minimal business travel required.