Top Remote Operations & Support Jobs in Charlotte, NC

Lead workforce capacity modeling, forecasting, and staffing strategy for Care Team operations. Build tools, dashboards, and processes to align resourcing with growth, support hiring and onboarding timelines, and analyze utilization to drive operational improvements across Care, Product, Marketing, and Finance.

Lead configuration, implementation, testing, and ongoing administration of Oracle HCM and related business systems. Act as liaison between business units and IT, evaluate user needs, design solutions, support system operations, ensure data security and integrity, and contribute to process improvement and departmental budgeting.

Serve as primary contact for escalated client issues, de-escalate sensitive situations, troubleshoot and resolve problem jobs, maintain ServeManager records, support onboarding, and collaborate to meet departmental goals.

Lead and build a team that drafts and submits state-specific rating rules, underwriting guidelines, and forms; manage filing execution via SERFF, handle objection responses, coordinate cross-functional stakeholders, establish operating rhythms, improve documentation and controls, and coach staff to scale filing expertise and regulatory execution.

Serve as a high-trust, cross-functional operator resolving employee issues, vendor disputes, compliance gaps, contracts, and finance edge cases. Own onboarding/offboarding, coordinate outside counsel, document decisions, create policies and SOPs, and protect leadership time. Drive permanent solutions and recover or protect $150K–$300K+ annually through negotiations and system improvements.

The Transaction Coordinator provides risk advisory services, manages deal flow, liaises with clients, and ensures compliance with insurance requirements for commercial transactions.

Provide expert UNIX/AIX/Linux administration for large multi-site environments, including installation, patching, performance tuning, capacity planning, security hardening (SOC1, NERC CIP, CIS), audit support, Veritas InfoScale administration, automation scripting, and stakeholder collaboration to maintain reliability, compliance, and performance.

Provide first-line end-user technical support for hardware, software, and collaboration tools in a hybrid environment. Troubleshoot Microsoft 365 apps, manage user provisioning and licenses in Entra and Defender, support onboarding/offboarding, maintain IT documentation, assist with onsite workstation and conference room setups, coordinate with vendors, monitor support queues, and deliver user training for productivity tools.

Act as a technical liaison between customers, Customer Success, and Engineering to triage and resolve technical issues via Zendesk/JIRA/calls. Handle incidents (including on-call), translate customer feedback into engineering actions, develop reusable solutions, identify and escalate bugs, and collaborate cross-functionally to mitigate site event incidents.

Provide remote executive support including calendar and email management, meeting coordination, proposal and presentation preparation, CRM and SharePoint administration, process and SOP documentation, project coordination, and occasional invoicing support. Work closely with leadership to streamline workflows and maintain organized operational records during company growth.