Top Remote Operations & Support Jobs in Charlotte, NC

Provide technical support for Automation Anywhere products across cloud and on-prem environments: diagnose issues, analyze logs and workflows, troubleshoot infrastructure/configuration, handle tickets and remote sessions, escalate complex problems, document solutions, and participate in 24x7 rotational shifts to maintain high customer satisfaction.

Lead a global Network Implementation Management team to manage 2500+ circuit deployments annually across six countries. Build vendor relationships, ensure asset and circuit cleanliness, manage COGS for disconnects, standardize processes, migrate patch panel records to Siebel, and integrate provisioning engineering into the team's responsibilities while driving employee development and process improvements.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

The VP of Operations will lead Business Operations, Data, and AI Transformation, driving operational excellence and scalable infrastructure to support hypergrowth at Torq, focusing on data-driven culture and AI integration.

Lead and build Sparrows revenue operations function across the customer lifecycle. Own forecasting, reporting, analytics, pricing, quota setting, deal desk, commissions, and sales tech stack automation. Partner cross-functionally with Sales, Product, Account Management, Customer Experience, and Marketing to drive revenue growth, retention, and operational efficiencies tied to OKRs and KPIs.

Translate operational requirements into solution designs, process maps, and implementation plans. Conduct current-state assessments, support implementation and stabilization, define KPIs/SLAs, manage stakeholder communications, change management, and risk/issue mitigation while partnering with process engineers and cross-functional teams.

Provide frontline technical support for API integrations and payments: own and resolve inbound tickets, triage and escalate appropriately, meet SLAs, document runbooks, monitor trends, and communicate clear technical guidance to clients while helping build support processes.

Manage end-to-end advisor transitions onto Savvy's platform: prepare and validate paperwork, run data validation, coordinate with custodians/vendors/internal teams, communicate with advisors, monitor progress, and improve transition processes to scale operations.

Prepare and close FHA reverse mortgage loans ensuring compliance with policies and RESPA/TILA, verify ReverseVision data and closing packages, obtain trailing documents, meet productivity targets (120 closings/month), and deliver high customer service while participating in team meetings.

Provide L1-L3 maintenance, configuration, monitoring, and incident resolution for Verint Workforce Optimization and related voice recording platforms. Perform patching, upgrades, log analysis, and out-of-hours support. Participate in live incident management, follow runbooks and escalation procedures, and collaborate with internal teams, service owners, vendors, and stakeholders in a regulated financial-services environment.