Top Remote Operations & Support Jobs in Charlotte, NC

Lead and own global payments operations, metrics, fraud prevention, risk and compliance. Collaborate with product and engineering, recruit and manage distributed payments teams, investigate fraud, optimise acceptance and conversion, and act as primary partner with payment networks to resolve production issues.

Build and lead a centralized IT function across a holding company and portfolio. Run acquisition IT workstreams and create a Day 1-100 integration playbook. Select and operate identity and access systems, build joiner/mover/leaver processes, maintain living inventory of tools/accounts/licenses, manage MSP relationships and vendor contracts, and connect back-end systems to the cross-portfolio data platform while engaging business stakeholders.

Develop and support after-sales programs by analyzing sales, installed base, parts usage, and service trends; build financial models and business cases; partner cross-functionally with Sales, Service, Parts, Supply Chain, and Finance; support pre-launch planning and large customer rollouts; monitor program performance and drive continuous improvement.

Join a remote talent pool for general virtual assistant roles supporting administrative tasks, email/calendar and CRM management, customer service, online research, social media/basic marketing, and document management. Candidates should be organized, reliable, proficient with basic computer tools, and able to work independently.

Key responsibilities include troubleshooting complex technical issues, mentoring junior team members, streamlining processes, and ensuring quality assurance in IT support.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

Manage auto insurance claims by assisting clients with claim initiation, gathering and verifying documentation, following up with insurers, communicating with stakeholders, maintaining organized records, resolving disputes, and identifying process improvements to maximize recoveries and customer satisfaction.

Serve as a remote customer support representative for healthcare providers, patients, and staff. Triage inbound phone/chat/email/portal messages, provide ordering and account support, troubleshoot portal/login issues, supply product information, and handle sensitive patient data accurately within compliance standards.

Provide Level 2 network monitoring, advanced troubleshooting, and incident remediation in a 24x7 NOC. Support routers, switches, firewalls, VPNs, and load balancers; own Level 2 tickets, document root causes, produce operational reports, update network documentation, and create runbooks for Level 1 analysts. Work rotating shifts and support export-control eligibility requirements.

The VP, Global Sales Operations leads strategic initiatives to enhance sales performance, develop high-performing teams, and leverage AI for operational efficiency, partnering with cross-functional leadership to align with growth goals.