Top Remote Operations & Support Jobs in Charlotte, NC

Support end-to-end contract lifecycle administration: execute contracts, renewals, and addendums; review and validate contract data, pricing, and terms; coordinate with Sales, Customer Success, and Finance; maintain accurate records, perform audits, and drive process improvements to ensure revenue and data integrity.

Lead a team executing call monitoring and quality assurance to ensure accurate, consistent, and risk‑aware evaluations. Partner with operations, compliance, and training to drive coaching, remediate risks, support audits, deliver trend reporting, and continuously improve monitoring criteria, processes, and controls in a regulated environment.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Evaluate student project submissions using predefined rubrics, provide specific actionable feedback, maintain curriculum knowledge, respond to students within 48 hours, support academic integrity and quality assurance, and participate in team meetings and reviewer community activities.

Review and edit college-level course structure and materials for accuracy and alignment. Update learning outcomes, competencies, assignments, rubrics, and multiple-choice questions. Collaborate with curriculum designers, meet deadlines, and incorporate feedback to ensure high-quality, skill-oriented course deliverables.

Lead global Revenue Operations sub-functions (Partner Sales, Renewals, Value Engineering, Sales Programs, Field Strategy, Enablement). Own strategy, roadmap, KPIs, and execution to drive GTM productivity, partner motion, territory/quota planning, and enablement adoption. Build and mentor leaders, align cross-functional stakeholders, prioritize investments, and measure revenue impact. Serve as executive adviser translating GTM strategy into operational outcomes.

Senior leader to build and scale business operations including BI, AI operational rollout, procurement, new product/market analysis, and organizational design. Partner with Finance, Product, Engineering, Compliance, and Commercial teams to create dashboards, drive AI adoption with governance, lead vendor strategy, size markets, and recommend org/headcount changes. Regularly present findings to executive leadership and board.

Manage and build open enrollment and new hire cases across systems, schedule and assign benefit counselors, maintain staffing trackers and checklists, ensure platform access and licensing, monitor communications during enrollment, generate reports, track performance metrics, support compliance, and transition and close out cases.

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations across cloud and hybrid ERP environments. Troubleshoot complex, high-impact cases using Visual Studio, Azure telemetry, SQL and AI tooling; collaborate with product engineering, mentor peers, create knowledge content, drive process and product improvements, and ensure secure, compliant handling of customer data.

Lead design and execution of company-wide planning, operating rhythms, and information architecture. Build and automate central operations infrastructure, translate strategy into operational systems, run leadership operating forums, and drive continuous improvement across cross-functional teams to increase speed, clarity, and accountability.