Top Remote Operations & Support Jobs in Charlotte, NC

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

Coordinates daily staffing coverage across healthcare facilities by tracking staffing needs, filling open shifts, confirming clinicians, rerouting cancellations, documenting activity, and communicating with facilities, staff, vendors, and internal teams. Ensures overtime approvals, work orders, temporary staffing requests, policy compliance, and shift-change notes are accurately maintained. Provides issue resolution, responds to calls and messages, and escalates facility concerns or corrective actions through the appropriate chain of command.

Supports revenue operations through Salesforce administration, GTM tooling, data quality management, reporting, pipeline analysis, territory design, quota planning, and capacity modeling. Builds dashboards and leadership digests, investigates data discrepancies, manages GTM support requests, and contributes to AI-assisted RevOps workflows. The role requires strong analytical, spreadsheet, Salesforce, communication, and process-development skills.

Provides customer support through phone, chat, and email for health insurance shoppers and existing customers. Assists with online insurance navigation, quotes, administrative questions, and billing issues while documenting interactions in support systems. The role requires high-volume multitasking, strong communication, customer service or sales experience, and availability during weekday Central Time hours. It is fully remote and includes opportunities to suggest process and product improvements.

Manages quality control for a federal human services program. Develops audit processes, reviews case documentation and operational records, tracks performance metrics and corrective actions, identifies quality trends, prepares reports and dashboards, and coordinates improvements across field, data, training, onboarding, and leadership teams. The role requires confidentiality, strong documentation and Excel skills, independent judgment, and support for federal compliance, background processing, and occasional travel.

Performs general administrative and office support duties in a warehouse and distribution environment. Responsibilities include filing documents, sorting labels, creating inbound and outbound files, working across office stations, communicating effectively with customers and employees, and using accounting and Microsoft Office software. The role requires bilingual Spanish and English proficiency, a high school diploma, and six months to one year of related experience or training.

Provides frontline Tier 1 IT support to federal and DoD-aligned end users through phone, chat, and service portals. Responsibilities include password resets, account provisioning, MFA and SSO support, ticket triage, incident documentation, basic workstation and connectivity troubleshooting, ticket tracking, SLA adherence, and escalation to higher-tier teams. The role is fully remote and requires clear communication, adherence to SOPs, and an active Secret clearance supported by a Tier 3 background investigation.

Provides written customer support through inbound chat and email. Manages multiple queues, resolves member issues, explains financial topics clearly, de-escalates concerns, follows up on open requests, and improves workflows and service processes.

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.

Leads the Revenue Operations operating model, including annual planning, forecasting, performance management, analytics, process governance, and revenue systems. Partners with sales, finance, and executive leaders to improve forecast accuracy, pipeline quality, productivity, and growth execution. Oversees revenue technology, transformation initiatives, governance, and change management while building and developing a high-performing global RevOps organization.