Top Remote Operations & Support Jobs in Charlotte, NC

The Global Payroll Manager oversees payroll operations across multiple countries, ensuring compliance with regulations, managing teams, and enhancing processes for efficiency.

Lead end-to-end CX automation projects, optimize LLM pipelines and RPA, report on automation performance, partner cross-functionally, mentor team members, and bring forward emerging AI-driven improvements to customer experience.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

The Principal GTM Systems Manager will oversee the revenue tech stack, ensuring reliability and optimization while supporting cross-functional initiatives and new project implementations within revenue operations.

Manage customer service and field support across the Eastern region, coordinating vehicle acceptance, warranty, retrofits, and cross-functional teams. Maintain customer relationships, ensure compliance with policies and controls, manage work queues (Oracle), support bids, and drive safety, quality, and process improvements. Regular travel to customer sites required.

Own end-to-end Shopify DTC operations: manage customer experience, order fulfillment, store accuracy, SOPs, automations, compliance, and weekly performance reporting to reduce tickets, reships, and operational errors.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.

Build and own the end-to-end RevOps function: CRM and GTM tech stack administration, data hygiene, forecasting, pipeline management, deal desk execution, cross-functional coordination, post-sale instrumentation, and GTM reporting to scale sales and customer success.

Provide administrative, clerical, and document-control support for regulatory and quality functions: prepare polished documents and presentations, manage records and supplies, coordinate meetings, calendars, travel, and purchase requisitions, support onboarding, and ensure compliance with security and background-check requirements.

Lead end-to-end order processing across direct and indirect channels, optimize order-to-revenue workflows, enforce CRM data and contracting standards, manage onboarding, vendor intake, and RFP operations, and align contracts with revenue recognition alongside Legal and Finance.